Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Buyers: viagogo charges a service fee on top of the ticket price. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Yes No Contact Customer Support Regional Settings Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. In future, if you have issues confirming or fulfilling . Pay by PayPal, a free service to pay online without sharing your financial information. Sellers: once your tickets have sold, viagogo charges a service fee. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Be the first to hear about special offers. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. We do not allow any commercial relationship to affect our editorial independence. I want to return my goods, what are my rights? Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. I had a flight delay, can I get compensation? 2.14 Substituted Seat Locations. 6.10 Notices. Selling a type of mobile ticket and transferring it to the buyer. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. They then charge a booking fee on top of the tickets. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 6.5 Tax Indemnity. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Jun-18-2021 11:52 AM. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? The Scottish indie band Arab Strap said: Weve always been appalled by touting. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. How to get a refund, repair or replacement. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. The companys full name, according to a well-placed source, is Global Experience Solutions. 2.11 Ticket Fulfillment. Does Viagogo pay their employees well? We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. What do the ticket split type options mean? Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Please remember that you will not be paid for this sale. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Please note that service fee amounts may vary by event and are subject to VAT. 2.13 Ticket Information. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. I entered the incorrect email when registering, how do I change it? Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Do I have to pay a service charge if the service is poor? 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. 5.3 Disclosure of Information. You also agree not to separately contact the Buyer at any time for any reason. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Selling ticket FAQs. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. 1.3 viagogo Guarantee. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. Snoop Dogg Tour 2023. This fee will be deducted from your payment. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . Like. How do I change my payment method for getting paid? This rating has decreased by -15% over the last 12 months. Reiwa 5th Spring Tour Grand Sumo Tickets. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 2.8 Pay & benefits. 2.8 Work-life balance. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Event dates, times, venues and subject matter, which are listed on the ticket, may change. We may investigate complaints and violations of our policies. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Pros. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. You'll need to call your local bank to see if they cash out I bonds and their requirements for . viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 2.9 Seller's Confirmation Obligation. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. How do I change the email address on my account? How to spot a fake, fraudulent or scam website. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. During this time, the Site will be temporarily unavailable. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. 4.3 Sellers Shall Not Include Promotional Material with Tickets. $39.99 a month + selling fees. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. M.B, via email. How do I change the email address on my account? The revised version of this Agreement is automatically effective after it is initially posted on the Site. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Report. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. This does not affect our editorial independence. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. For American Express this is the 4 numbers on the front, right hand side of your card. 6.11 Permitted use. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. 7.1 Ownership of Intellectual Property. But it is not just these sites where buyers need to be careful. You will need a username and password to access the Site and use the Services. The tickets were sold in October for 180, but so far I have not seen the money. You can update your payment method as long as you haven't yet been paid. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. Thankfully, I have now managed to get to the bottom of it. If this is also unsuccessful We will not offer a refund. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Phoenix Suns Tickets. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Sadly I could no longer attend on the new date which was in October 2021. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. I entered the incorrect email when registering, how do I change it? One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Click the more button to email us. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. If you have a Business account, please log in to see the steps that apply to you. 6.2 Waiver of Consequential Damages; Liability Limit. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. How sellers get paid If youre not offered a refund, you dont have to accept this situation. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. The judge issued an injunction which prevents . Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Before taking this step we advise that you take a look at our advice on writing a letter before action. It can happen on any website where payments are taken. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. We do not write articles to promote products. Dec-23-2017 03:49 PM. Such notice shall be deemed given one business day after the email is sent. Red Hot Chili Peppers Tickets. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). Can anyone help me? Ratings by category. 1999-2023 PayPal, Inc. All rights reserved. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. Pay by credit . Viagogo Won't pay me for my sold tickets. Super Bowl Ticket. This website is legit and very popular in selling tickets for all kinds of events. 2.12 Seller Payment. 5.1 Investigations. Learn how. 2.16 Season Cards. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. Please note this does not include any sales or value added tax that may be payable on viagogos fees. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. What are the viagogo Terms and Conditions? This does not prevent us from varying these terms without reference to them. Leave the Archive. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? But, if you plan to do this, you must tell your ticket seller in advance. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Read more hen we pay for them, not a week before! viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? What is the viagogo complaint handling process? From 17 January, it will have to make changes such as identifying when sellers are. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. The site operates a system wehre the tickets don't go on sale until they receieve them. At no time do We provide the Buyer's payment information to the Seller. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? See all 12 articles. Be the first to hear about special offers. . the price it is sold for on the primary market). Note that Your payment may be withheld if you violate this clause. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Copyright viagogo Entertainment Inc 2023. 2.9 a) Exception to Sellers Obligation to Confirm. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related We will be looking closely at this evidence to ensure that the order has not been breached. 1.4 Modification. viagogo Pay & benefits reviews Review this company. 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