how to dispute ntta charges

I go straight thru and do not drive toll roads while in Texas. NTTA has violated my Civil Rights, American with Disability Act and Texas Transportation Code 372.053 SEC 372.001 as NTTA ignore my request for a hearing. The signs that show the charges come too late. 02. Go to the Inquiry & Dispute Center. Would showing proof that I no longer lived at that address help dispute the balance? Rub your thumb over the tag a few times to push out any air bubbles underneath it. Before you call, have all the information ready - move date, original charges, etc. This has affected our credit rating in a negative way. Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. hbbd```b``z"+] D2=0,; When I asked them why their website had "bill of sale" as a valid option for a dispute, I was told that only applied to dealer sales and not individuals. By answering the failure to pay tollway citation, you also get the opportunity to sit down with an NTTA representative at a pretrial hearing to discuss your case. ZipCash is NTTAs electronic toll collection process for non-TollTag customers. Share your photos and videos with others to prove the truth of your words. This review was chosen algorithmically as the most valued customer feedback. We aim to complete the review of your concern within three business days. (Im assuming I received the letters at the address there because that is the County/ address where my car is registered) When living in Chambers I rented from a friend and she didnt tell me that I was receiving mail at that address since I moved. I never received a letter, nor was it ever charged to the card I have on file linked to my toll tag. wikiHow is where trusted research and expert knowledge come together. Any help/feedback is appreciated. Copyright 2023 NBCUniversal Media, LLC. endstream endobj startxref Youll need to provide a specific reason why you shouldnt have to pay the toll violation notice. Doesn't make it less of a scam but might give some insight as to why. Browse the results on the panel to the left of the screen Conviction of this crime leads to fines, and youll also have to pay extra court fees. Carolyn said that didn't happen in her case. Memorial Day - May 27 & 29 Every time that vehicle passes through a toll, the owner's account is debited. Title Jumping is a crime. I received my registration in the mail as normal last year but it had a TOLL SCOFFLAW: N TX TOLL AUTHORITY flag on it. I never received a first late notice and NTTA did not charge my ZIPCASH account for that toll. If you have any additional questions about your TollTag account or ZipCash bills, please call 972-818-6882 or visit our website at www.ntta.org. If you receive a violation notice in the mail, it's important to act as quickly as possible to check its legitimacy since you have a limited time to dispute it before additional charges start mounting. Contact NTTA and work out some sort of agreement and then contact the court. Research source The vehicle 2006 Kia Sportage was transferred in July 2022. If the toll tag worked in Texas why did it not work in Kansas? You simply forgot about the purchase. After you submit your request, we'll send a confirmation with your case ID and you'll receive follow-up communications with the outcome and any effect it might have on your account. They admitted they never called, or emailed me. 1. Desired outcome: Learn more about accepted electronic tag options. For example, if you receive a notice of violation from the Illinois Tollways, you can download an affidavit of non-liability form from the tollway's website, which you can fill out and submit. This will put people out of business. Typically you can find a dispute form at the toll road operators website that you need to file a dispute. The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. They should have to prove they have contacted the people they "claim" and cannot prove they have reached out to. I went from Kansas to Texas and back from Texas to Kansas twice in 2021. Reimburse me for the Kansas charges. Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. Keep in mind that you're still liable for the violation even if someone else was driving your car. Check the website for the toll road for their contact details. They say I am responsible for all of the fees even though this was a computer error. We strive to be a friendly and welcoming community to all of our users whether they are longtime residents of DFW, newcomers, curious redditors, or just visiting. Issues may also be reported by mail to: It's starting to feel less like a misunderstanding on my part and more like a scam. This is on 183. 108 0 obj <>stream Due to traffic, I couldn't get over to avoid the toll road. Include a detailed reason for your dispute. We may ask you for additional information to complete our research. I paid it in full for $90.93. New comments cannot be posted and votes cannot be cast. No eat for me. I also have a valid toll tag and a ZIPCASH account with money in it. Billing and account questions, or how to get a TollTag, can be answered by the NTTA. We will keep you informed about our progress. The vehicle was reported stolen before the toll transaction occurred. Total charge close $38 dollars one way. A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. Forms typically are made available online or by contacting the appropriate toll agency or board. A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if: Save my name, email, and website in this browser for the next time I comment. The NTTA has been given a lot of power by our Texas legislature to attempt to collect alleged outstanding debts owed to them for failure to pay tollway. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. Open Records Requests -@email Some toll agencies also provide the option of disputing your toll violation using email or fax. This crazy the billing period stated was between 12/25/2022 to Can you believe this. You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. Keep in mind that even if someone else was driving your car, youre still liable to pay the fine. New comments cannot be posted and votes cannot be cast. You don't know the difference between chargebacks and refunds. I asked that when the check was received to credit it to my new account. Called right away and was told I had no outstanding bill. Meanwhile, I BET MY LIFE they have already researched and sent NOTICE OF NONPAYMENT to the fees associated with this vehicle. Many individuals choose to pay toll fees via cashless tolling, using a TollTag that is registered to a specific vehicle. Notify law enforcement, either your local police or the police in the area where the toll charges arose, the moment you receive a toll bill that has improper charges. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. For both names listed on the original bills. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! I call in around august 15 to customer service and the rep said shell add these bills to my account. If this is the risk of getting on a toll road, it's simply not worth it. Medial Marijuana Recommendations. Provide me a full audit of my account. Call us at 844-5RESPND (844-573-7763) orfill out our customer complaint form. In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. References. Enter information about the transaction as prompted. How much does it cost? The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill. Download the appropriate form. Ripoff Report Needs Your Help! Please make a note to this file that We were the victims of a crime called Title Jumping. Can you go to jail for not paying tolls in Texas? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Report a Roadway Problem -@email I hired a Notary to meet us and all parties signed a Bill of Sale. Desired outcome: The NTTA says that the invoices are sent to the listed address in government records and that the vehicle's owner is responsible for updating the registration. So in 2022 my next bill was for $13.98 (same trip KS to TX and back again). Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' Payment location types and available services are defined on each tab. The criminal offense is only a class c misdemeanor. Step 3: Contact the Credit Issuer. Central Texas Regional Mobility Authority (Mobility Authority) If you do not have an electronic tag and you drive on roads operated by the transportation agencies above, you might receive two separate bills, depending on which roads you use. You requested a refund, but it took longer than expected. So I decided to get the toll tag. Plano, TX. These two steps must be done simultaneously in order to resolve both the civil and criminal portions of the case. On the Account Activity page, find the appropriate order or transaction, and then click Details. To dispute this problem as a billing error through this process, you must have sent the issuer your change of address in writing so they had it at least 20 days before the billing period ends. You need the following information to dispute a transaction: Date of transaction. Independence Day - July 4 03. We would like to have any negative information removed from all credit reporting bureaus. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. Thus, it is possible that you only have a few days to request a hearing, depending on how long it took for you to get the notice after it was mailed to you. She received her JD from Indiana University Maurer School of Law in 2006. By phone: 469-801-3662 3. Re: license plate No JHZ6174 TX Violator NO [protected] sending bills to addresses that dont exist then Why are these people allowed to SCAM people like this? They probably do this because they are charged by their merchant processor per transaction. Drivers can avoid higher ZipCash toll rates and potential late fees by getting a TollTag. NTTA gets to collect on all the ridiculous late, admin, and whatever else fees, and TXDOT gets the money from all the citations that are wrongfully issued. Do not charge me any more Texas fees. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. Saturday: 9 a.m. - 5:30 p.m. We may ask you for additional information to complete our research. Preview. It appears they do not allow their customer service personnel to work with customers to resolve simple matters like this one. hb``a``ZT By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can contact me via email at [protected]@gmail.com. This complaint was posted by a verified customer. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. 1 villain in the life of The Watchdog was the North Texas Tollway Authority. This charge is outrageous. A North Texas woman says she's being falsely charged for driving on toll roads she's never driven on. In an email, Bucklin wrote, in part, "After I called NBC 5 Responds, I was connected with a wonderful woman who came to my rescue and got me connected to the right person.. I havent been on the toll road for three years, and Im the time since the registration block was placed on my account, my car was in the shop and not being driven AT ALL because it was broken. The NTTA says it does not waive charges for veterans with disabled plates because it does not . Do attach relevant documentation(s). The bill was addressed to D&M Leasing at my local address in Louisiana. The $35 difference is due to having it go to collections. How can this be? Fact #4 - My current vehicle which I own has a Louisiana license plate. How to dispute NTTA charges? For some card companies, filing a dispute can be as simple as making a phone call to customer service or even logging onto your online account, clicking on the charge in question, then clicking a button that says "Dispute This Charge" - or something similar. I was not in the state at the time that the toll is coming from, & the have never contacted me. Call in to see what happened and the manager said i have to pay the fees and nothing they can do! What are the Goth Kids called South Park? If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. Cookie Notice Sunday: Closed, 4825 Overton Ridge Boulevard, Suite #304, Fort Worth, TX 76132, 5244 S. State Highway 360, Suite #384, Grand Prairie, TX 75052, 5555 President George Bush Turnpike, Irving, TX 75038, 2110 N Galloway Ave #120, Mesquite, TX 75150. Mar 01 2023. Martin Luther King Jr. Day - January 14 & 16 We sold this vehicle to the to the customer listed on the bill. Called again in Sept. 2022 and after lengthy discussion was told I was paying a few dollars which they took care of on NTTA placed a scofflaw block on my registration for a reported $2100, but when I called them to set up a payment plan or settlement, they told me I actually owed $2800.