Slow to respond and when they do it has nothing to do with the issue expressed to them. I purchased three tickets for friends to go to the Joyner Lucas concert. I was not aware I had already completed my purchase and was charged $181. Follow the AXS Tickets iOS app troubleshooting guide Here . Same here! My email was missing a . AXS Tickets iOS app crashes, not working, errors, AXS Tickets on iOS has black/white screen, AXS Tickets Android App Issues and Solutions, AXS Tickets has errors/crashing/not working, AXS Tickets server network connectivity issues, Event Tickets Center Concerts, Broadway & Sports, PrimeSport-Sports tickets, vip hospitality, events, Close and restart the AXS Tickets app on iPhone, Update AXS Tickets app to the Latest Version for iOS, Uninstall and reinstall AXS Tickets iPhone app, Update your iPhone to the latest iOS version. We had to work with the box office manager for an hour, and could only access tickets after I contacted my bank and got the payment information. AXS Tickets Phone Number Call AXS Tickets customer service faster with GetHuman 888-929-7849 Customer service Current Wait: 8 mins (4m avg) Hours: Mon-Sun 7am-11pm EST; best time to call: 1:45pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Le march auto neuf entre 100 000 euros et 200 000 euros : dcouvrez les modles possibles. There is no error indicated but I am unable to complete purchase. Editor, Marcus Herbert, https://www.axs.com/uk/about-purchase-agreement_UK_v4.html, https://www.theo2.co.uk/faqs/axs-official-resale-faqs. Apparently it is actually AXS? have 5 more performances that I cannot list. Follow these steps to resolve intermittent AXS Tickets app issues: This issue is usually caused by your network. Buying tickets was easy of course .. but getting a refund is a whole other problem. Now, tell me why this is happening. I am seriously unhappy that we missed over an hour of the event, especially when we arrived before the event began, just because an AXS employee linked tickets from the 2021 rodeo to the 2022 rodeo today. They werent actually transferred until my friend accepted the transfer two days later.The tix I purchased were not cheap. So if you find that your tickets have disappeared it seems there's no need to worry. Dope concert. It was explained that if you had Flash Seats then you already had an account in AXS waiting for you. They show up on website though. Zero stress. My tickets disappeared from my account after having them for a couple of days and when I contacted the AXS live chat (because their hotline has been down for the past 2 weeks), they said they have no idea why but are refusing to send me replacement tickets or a refund or even let me speak to a manager. So they send me the email, I click Verify Device, which takes me not to the app but to the website, which greets me with an error message in a red box: This session has expired. No contact number just an auto chat which is completely useless. I emailed the company to tell them of the problem so maybe they could try to fix it, but their response had nothing to do with the issue at hand. It's absolutely sensible that they keep your money until after the event. Nope.Looked on my bank statement sure enough I was charged $181 twice three tickets I did not intend to buy. find great events near you, buy 100% official tickets, sell your seats if you 1x ticket, 75 face price. Cookie Notice Create an account to follow your favorite communities and start taking part in conversations. They will charge you $18 and keep a certain percentage of the sale.Dont even get me started on their customer service. Buying Basics How can I buy tickets? no confirmation that I bought them or anything, then I hit the back button & it doesnt say i purchased anything so now i am scared I bough multiple tickets because after the 3rd step, its just a blank screen. With the AXS app, you can I have no problem logging in to my axs.com account on my computer. All Reviews I am concerned as the show is coming soon. AXSs lack of integrity and non existent concern for its customers is appalling and disappointing. The websites attached to AXS app should just let people access their tickets from their emails (like they used to before this whole app craze) since AXSTickets has so many issues that you cant even get to them. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support. I had to add my bank account AGAIN and transfer and when I tried, it said the first transfer hasnt cleared but its been almost a month and I still havent gotten the money transferred to my bank and now I have to add my bank info yet again and redo the same stupid routine I have to do with AXSTickets, I been trying to transfer my money to my bank after selling a ticket and still havent gotten it yet, Ive waited almost a month and it says 10-14 business days to transfer yet I have to transfer it again. My show is on Friday and I so wish I was able to go. If they have a 2* rating, why did you sell through them? I got in touch with AXS and the woman I spoke to assured me that everything's alright. The gig has not been cancelled we just chose not to go. Ive seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. I went to Axs .com on my iMac and logged in, I made the transfer successfully and the ticket appeared on my wife's phone in the Axs app. I called the royal albert hall at last minute and they said they can reprint. I am never and I mean NEVER going to buy from AXSTickets again until they fix this! came back about a week later and had sold 3. well I got a deal about w8/w9 forms to fill out out but all I got was a continuation to spin when I tried them. Why did the venue decide to use AXS Mobile ID? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. I have deleted the app from my iphone and re-downloaded it with the same result. The first time, was for. ~VP, Contact Center. However in my app it still shows that I have two tickets. Smaller concert events may have tickets for $20 to $40, while events held at theatres can be in the $50 to $100 range. Thanks for the review and enjoy your event! If you don't you will have tickets in your cart but when you try to buy them you will be forced to make an account and instead of carrying the tickets through the process they will be taken from you. On your device, goto "Settings" click "Apps" select "AXS Tickets app" click "Storage" click "Clear Data" option. I thought and I know that I am no geek, but when I read the many negative reviews about the App, I realise that I am not singled out in my misery. . Tickets go on sale to the general public Friday, 3/10 at 10 am local time. So I had paid $181 including the $181 for the three tickets I bought the first time (the ones I did not want) When you are on the final page of this website they will ask you if you want something called ticket protection which is basically an insurance if something goes wrong your tickets are protected. My husband is in the navy , which Ive explained countless times, and we arent sure we would be able to make it back for a concert , seeing we were only going to be in the area for a wedding, that was also post postponed. I show up to the event very early, just in case, and no one at the venue said anything. LearnMore. AXSTickets is absolute trash and i implore any venue considering to use them as their third party ticketing app (Billy Bobs Texas) to reconsider. Today, My 2 tickets has dissapear in My Events Section. Its pointless. tl:dr - Crashy app. To sell the tickets on the AXS app (No option for refund or credit) - I was FORCED by AXSTickets to set my sale price at $10/each which is the AXS price for their GA ticket. Created an AXS. Official Tickets and Your Source for Live Entertainment | AXS.com I had no trouble signing in and viewing my tickets at that time. 4. Create an account to follow your favorite communities and start taking part in conversations. Copyright 2023 Apple Inc. All rights reserved. I reached to them through live chat but it's been 20 days and yet no response. They hold your money forever if there is any issue with your event or if you sold your tickets. Well obviously its been more than that, Im just upset that theyd falsely claim something and not come through with it. Lets try again., - Unable to sign in after downloading the app. To purchase tickets online, go to GasSouthDistrict.com, click on the event you would like to attend, click the buy now button, and the purchasing process has begun. I did so and AXSTickets froze again. Sports and arena events will usually be the most expensive with the best seating options topping $150. I am a 58 year old professional male who, on a normal year, spends thousands of dollars on event tickets through AXS. 34 BARJOLS TOURVES ST MAXIMIN-LA STE BAUME. Thats the date I requested the transfer. What a stupid, stupid product decision. I go to at least 10 shows a year, not necessarily all through axs, but probably a fair split or slight majority. At that point, you must then go BACK to AXSTickets and sign in to see your tickets. These tickets are non refundable so I am out $200. And waited. THANK YOU! USE TICKETS WITH THE APPNo paper required. Does not recognize sign in and unable to change password. Official Tickets and Your Source for Live Entertainment | AXS.com AXS Tickets does not seem very safe to us. It is now MARCH of 2022, my show is in 3 weeks and despite them saying my tickets were transfered, I cannot see them on the App and the website wont let me log in (I enter my email and password and it just says "CONTACT CUSTOMER SERVICES" I have been on hold with them for over an hour with no answer. That was over a week ago and Im still waiting for my money. Twice this week my family has tried to transfer tickets from one AXS account to another. My AXS app doesn't let me access my account so i hope they fix the issues. I've been logging into to AXS pretty much compulsively over the last couple of days, so instant panic when they were gone. I had to get on my phone. They said he had 6 tickets ( I only had 5!) AXS Tickets Reviews. I know to use PayPal goods and services since it has buyer protection. I constantly had to check everyday because it would log me out everyday. Something told me to go on the actual website. The tickets were $300 too. AXS Tickets App In person In advance at Hornet Tickets office in the Athletic Center 10am-4pm M-F At events, subject to availability, hours vary Online (All orders run through our ticketing company AXS) Ticket Delivery Methods Digital Delivery (AXS App) - FREE! Recently, after making a purchase I was informed that AXS would be taking the place of the discontinued Flash Seats app effective 8/30. I received an email back immediately letting me know they received my request. Enter your device passcode. The email sharing the tickets never went through. I mean, what for? I will NEVER try to get tickets thru these frauds again. Adding tickets to Wallet is a must, and sending/revoking needs major help. Tickets go on sale tomorrow at 10 AM PT and the meet-and-greet is at 4:30 PM PT. The second I go to my event, you better believe I am deleting this poopy app and avoiding events done by this company. I can't log in to the mobile app. AXS Official Resale provides the option to resell tickets at face value with a cap of no more than 10% above the price paid by fans. . AXSTickets is absolute garbage!!! My tickets disappeared, and I called as many times (I waited on hold for an average of 55 minutes each time). Axs store currently offers the greatest deals and promotions. We aim to get tickets to you 5 days before your event - however sometimes we are waiting on the tickets to be delivered to us from the venues and this can lead to delays in getting them to you. Hopefully this will save someone from the panic attack I just had over my tickets. I understand theres a pandemic going on, and Ive tried being patient for weeks now. After 30 minutes waiting to chat (ONLY option available for customer support), they couldnt help. How GetHuman-robtixsa fixed the problem. UPDATE: received a developer response that pretty much blamed me for their negligence. Plans can . The tickets I had tried purchasing were gone, but then appeared later so I tried purchasing from the website but on a computer instead of my phone - still received an error. Your real card info stays hidden. The box office tried to print off my tickets but the only ones they could access to print (we discovered after printing) were from 2021!!! Their customer service is horrible. The tickets did not say the time of the meet and greet on them, so I called the ticket service and the venue roughly 10 times a week prior to the event. I bought tickets to my favorite band through this company, and treated myself and a friend to VIP meet and greet tickets. Hi all, just a bit of info in case anyone has a similar issue to me. This is my friend time buying through AXS for other people and Im not sure I would use them again. Doe. Press J to jump to the feed. Their website did not inform me I would be charged $25 for this service. U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only), AXS website issues - Tickets not showing on my account. I'm heartbroken because I basically spent $250 not to see one of my favorite artists of all time. I hope I either get my tickets back to sell them or just get my money back.. Ive already contacted AXS help& support center couple days ago but still havent got a response.. Im probably not gonna purchase e-tickets again, should of chosen the paper tickets through mail.. learning experience, next time I know better. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Tix are for mobile, so not sure what to do. If so, how? We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . Again, I understand everyone has a lot going on, but they are not handling this well and have been pushing me off since way before. Please help me with my situation. They gave me a # that wasnt even verifiable. Also happy to meet in person if you'd pr Got 2 tickets for Peter Kay 18th of feb at the O2 . I linked and logged into Facebook, and then I got a page to verify my account. The main reason I am on here is because it is the official seller of the concert I want to go to and were selling them at face value while everywhere else I looked had a $30 markup per ticket plus extras so using AXS 2 tickets only cost $103 total instead of almost $200 total for the 2 and I know there is no way this venue is sold out especially since I just found out about the concert on Sunday on Pandora and the show is Saturday. On android, goto "Settings" "Apps" or "Manage Apps" tab. I tried to shared all three tickets through AXSTickets and neither party was able to revive them. My account w AXS shows The second time around, my experience was even WORSE - I purchased 2 tickets for Joseph Prince in Dallas for Oct 2019 for a total $42+ dollars and then could Not attend. BUY THE PERFECT. I am trying to get 3 tickets & everytime I get to the payment method & hit done, the screen just goes blank. I logged in and it said I had no purchased tickets and no events. I got to the event, having paid for 10 tickets, and the etickets didnt work. So basically quit your job if you want to enquire about your ticket. Hopefully this will save someone from the panic attack I just had over my tickets. I just wanted to see the reviews other people provided about AXS, so hopefully the pdfs I printed get me and my friend in to the venue. GetHuman-robtixsa'sJune 2018AXS Tickets{0} . Get started today. But yeah Im NEVER using them again What happened to you? I went to a concert and it stated that a freebie will be included with the tickets, I never received the freebie and I thought maybe because i used axs instead of Ticketmaster, but why would axs clearly include that statement? Just buy straight from the venue! I always try to pay with PayPal, just for their excellent refund policy. Plans can change. AWFUL!! Please fix this and I hope there is no other fans that will experience the same thing as me. Lets try again. So I kept trying and the same thing kept happening. Missing limbs or partially missing limbs; Nervous system condition for example, migraine headaches . No paper tickets required. So if you find that your tickets have disappeared it seems there's no need to worry. But there are no viewable tickets with bar codes, which is what the agent at the door will want to scan tonight. This is horrible, such a terrible app. can't go, and more. I was worried that they had been cancelled for some reason after reading that it has happened to others. Certains itinraires vous feront passer par le chemin le plus court, le plus rapide ou sans page. I have the app and have refreshed, but my tickets are not there, please resend. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Report Issue, - Legit tickets sent within a few minutes, - Redirected back to the beginning with prompt saying Something went wrong. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Still no success. It has now been over 9 days and I still havent heard from a real person and still do not know if I have my tickets. Front row or on the aisle? Later my mom asked me to send her the tickets and so I went to AXSTickets and it logged me out again. Please answer. stephenpooleyDecember 9, 2014 in U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only). I logged into AXSTickets and saw the tickets. Yup happened to me too. I have the confirmation email from AXS so I know I'm using the right email. I have uninstalled and reinstalled the AXS app. The email response i got didnt answer a single question of mine so i sent a response asking for them to actually answer the question that concerned me and they neglected to respond. Keep a watchful eye on axs.com and remember to utilize the offer: Up to 25% Off Your Bookins + 50% Off For Kids. You CANNOT view your ticket on desktop or web mobile, and cant even sign in on desktop/web mobile. Buy tickets at GasSouthDistrict.com, the Arena Ticket Office or by calling (770) 626-2464. Will Call - $2 per order Mail - $5 per order (if more than 10 days until event) After several tries, the link DOES NOT WORK. The people on the chat don't give a monkey and the enquiry you send never gets answered anymore. My deepest desire is that everyone who had a hand in building this crummy experience steps on a Lego. Is it Safe? Read. The only problem is, Im not using Safari so it should make a difference. Seamless transaction, everything worked out perfectly and no issues getting in. Their customer service is horrible. This is how I was tricked into buying more tickets. Sent to voicemail every time, no calls back. Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. I figured this out all on my own no thanks to their support team. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. LTE/3G/2G (auto connect). I bought season tickets for houston livestock show and rodeo to resell. I fought the charge on my credit card, and they finally credited me back a full 9 months later. So far, my experience has been seamless. So not only did they not respond to voicemails/calls after not posting the time, but their staff didn't notify me where and when to go, despite my ticket saying VIP MEET AND GREET in 100 point font. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. My AXS app is not working!! Once tickets are transferred through AXS, the original purchaser does not have access. Hi guys, Im looking to buy tickets from someone on Facebook who I obviously dont personally know - whats the safest way? We did finally access tickets, no thanks to AXS, but because the manager knew how to work around the system. I am going to an axs event this afternoon. HIGHLY dissapointed and will never use them again, AXS totally sucks this is the last time I will use this garbage app and customer service is more horrible please stay away. Have no fear, theres a link in the email where I can view the completed transfer. I was happy and excited. or that this is a new device (it isnt) and I need to confirm my acct via an email theyll send me. I bought tickets and was going to the event with the tickets on my phone, and the artist canceled and rescheduled. They wont honor a refund, but the tickets will be good for whenever the show is postponed for. See all 9 articles Ticket Order Help The only option is to cancel while the timer runs out. Flash forward a month later, day of show, and the app tells me upon signing in that I either havent used the app recently (I used it exactly a month ago, how often am I really expected to use it??) Then the final queue starts for buying tickets. Save your time, use a different app. AXS has gone down the hill as soon as they stopped taking calls. Thats precisely what happened to me years ago I bought $400 tickets and the guy transferred them to me, then proceeded to transfer them again, Im assuming scamming multiple people. I recommend the creators of AXSTickets fix the facebook login issue and make sure users dont need to login each time they need to access their account in AXSTickets . Im annoyed with this application and dont even care to resolve the issue.Im going to really miss the easy use of Flash Seats. BUY THE PERFECT Thanks!. I can see my tickets ,but when i go to transfer one to my wife it says session timed out. Apparently lots of people are having problems with the App. I simply never got a resolution with AXS and almost missed an event that I had bought EXPENSIVE tickets for TWO years ago - 2 years not enough to send me the tickets apparently :D Understandably, youd only have to reset your password and then youd have access to all your account content.Unfortunately, after I downloaded this horrible app, it wouldnt allow me to sign in. After entering credit card info (correctly) the next button never lights up to proceed to billing address. Panic over. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Date of experience: March 02, 2023. Been having a major problem with this app since OCT 2021. I have a problem with AXS Tickets Are you having issues? I can't even get into the the app on my phone. Are you having issues? Glitchy, redundant and worthless app that doesnt work if you are WiFi or VPN. I also purchase tickets insurance with no email confirmation!! Mexican sensation Santa Fe Klan will kick off his Todo Y Nada U.S. Tour with Snow Tha Product and Tornillo this summer! I was signed in, had my confirmation code and everything, but they didn't send me the ticket. Especially if you cant even get it for work properly. This is a prime example of a product team who was so focused on an app, they failed to connect account across any other platform or device. I am very frustrated and very mad at AXSTickets because I was very happy and excited to see twenty one pilots. I would give AXSTickets no stars if i could. I finally had to send him a picture of my ID so they could look up the ticket to print for him. It never comes. Solve all AXS Tickets app problems, errors, connection issues, installation problems and crashes. she told me I could not be on Wi-Fi when using the app so she hung up on me. Really?!!!. For an app that is so important to accessing your tickets, youd think it would have a seamless login procedure. Your guide to staying entertained, from live shows and outdoor fun to the newest in museums, movies, TV, books, dining, and more. AXSTickets currently states that the tix were transferred on March 14, 2019. ~ from Justuseapp.com NLP analysis of 191,013 combined software reviews. Wondering if they took them off to change dates. NOTHING. Discussion I've seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. But wait, theres a phone number in the email you can call for help. I requested a password and followed the instructions, but that didnt resolve the situation. Now, put your network on 4G e.g. I should have used the print at home option but this was the recommended option.