Dell Performance Docking Station WD19DC/WD19DCS is tested for specific Dell laptops. The USB ports also don't work. Even when you restore the AC power, the dock may still not function properly because the dock still needs to negotiate proper power contract with the laptop's Type-C port and establish a laptop EC-to-dock-EC connection. Copyright article owner is ReadyToDiy.com for this article. Dont use the dock, on-board ethernet is disabled when docks are in use - though ask yourself, do you NEED a gig connection or the dock more? The dock fan will not rotate until the dock is hot enough to trigger a thermal threshold. Do not connect any cables to the docking station for 3 minutes. Try to disconnect and reconnect again with the docking station. I'd also recommend that you ensure the dock firmware is up to date. Otherwise, continue to the next step. Why does the docking station stop working after high-speed fan noise? Connecting the laptop to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each device into the laptop. Dell Laptop Screen Freezing/Locking/Rotating. If the LED is off, try with a known-good ac adapter. Power on the docking station. Ensure that the correct playback device is selected on the notebook laptop. Go to the Advanced Tab. For help with specifications, setup, connecting an external monitor, troubleshooting common issues, and so on, refer to an expanding section below. AC Adapter is displayed as "Not Installed" in the Battery Information page of the Dell BIOS Setup when the Type-C cable is connected. When using a Dell laptop docking station, although you are able to connect a variety of different devices, the primary connection is made for your laptop. I have tried swapping the docking Learn how to setup, use and troubleshoot Dell Performance Docking Station WD19DC/WD19DCS. Why does the hardware installation window show up when I connect a USB device to the ports on the docking station? Before using the docking station, ensure that your laptophas a DisplayPort over USB-Cor Thunderbolt 3 port that is designed to support the docking station. 5280, 5289, 5290, 5290 2-in-1, 5300 2-in-1, 5300, 5400, 5480, 5490, 5500, 5580 and 5590, 7200 2-in-1, 7280, 7285, 7300, 7380, 7389, 7390, 7390 2-in-1, 7400, 7400 2-in-1, 7480 and 7490. Right-click on your computer's active network adapter and click on Properties. Laptop will support HBR3if the DisplayPort supports DP 1.4 protocol. USB-C also known as USB Type-C, is an industry standard connector for transmitting both data and power on a single cable. If your Dell laptop docking station isnt working, update the MAC address with the value of your ethernet MAC address when using an ethernet cable, confirm that the Windows Device Manager is recognizing the dock, and try completing an auto-reset of the docking station. If your Dell laptop docking station has no power, disconnect all cables, including the AC adaptor, and allow it to sit for 3 minutes to auto-reset. The USB ports are not functioning on the docking station. Microsoft Windows operating system includes the VGA graphics drivers only. Check the USB ports. First time plugging in of the docks AC adapter triggers the fan to rotate, but it willturn off soon. Connecting a docking station disables the on-board ports since you're connecting it to a dock. When this is done, you are able to charge the laptop and other devices through this connection, which is why when a connection is not made, problems immediately arise. The LED on the power button remains lit. For a laptop, there is a cord designed specifically for this device which comes when the docking station. Then, power on the docking station by connecting the power adapter to the dock before connecting the Type-C cable to your laptop. Try to disconnect and reconnect the docking station to the notebook laptop. Try plugging the USB device into another port. Your monitor may support higher resolutions than what the docking station can support. Disconnect both ends of the video cable and check for damaged or bent pins. But, this is normal and the fan will work at a low/high speed depending on the work loading. Every single one has blinking orange lights on it's ethernet port connection. I installed all of the most recent drivers from Dell Command Update and Windows Updates on all laptops, that did not work. Plug your docking station into your PC, but don't hook up the ethernet to the dock just yet. If the docking station does not power on, contact. Find information about drivers, setting up multiple monitors and troubleshooting steps to resolve common issues. If your monitor is connected to the docking station, the video output on your laptop may be disabled. I have Dell work laptop with the WD19TBS docking station working fine at home and work for simple video, ethernet, keyboard, mouse. Connect the ac adapter to the docking station. Which Dell laptops are compatible with Dell Performance Docking Station WD19DC/WD19DCS docking station? Ensure to select the correct video source on your monitor (refer to your monitors documentation for more information about changing the video source). Dell Performance Docking Station WD19DC/WD19DCS works with laptops that support dual USB-C ports that support DisplayPort over USB-C. The Dell Performance Docking Station WD19DC/WD19DCS can charge your mobile or power bank even without being connected to the laptop. Your daily dose of tech news, in brief. Please try again later. If you have a Dell laptop docking station and it is not working, continue reading below. Dell Performance Docking Station WD19DC supports HDCP up to HDCP 2.2. If your Dell laptop docking station is not working, update the firmware of your laptop to see if a software change will allow the power button to work, confirm you are using the correct cord to charge specific devices, and try completing an auto-reset. When using a Dell laptop docking station, you may not have to have your computer on to complete a variety of different tasks through other devices, but the docking station itself needs to be on. This makes life quite a bit easier for those who need a completely portable set up when using their laptop, but if you have the docking station connected to your device and it is not charging, what could be the cause of this troubling issue? For some reason my dock only pull 100mbs when the computer is plugged in I get gig. Using Intel graphics and using the laptop LCD, only two additional displays can be supported. See the Display Resolution Table for more information about maximum resolution capacity. The PnP manager queries the hub driver for all the device's hardware IDs and then notifies the Windows OS that a new device needs to be installed. Why do I hear loud fan noise, is there something wrong with docking station? Make sure the WD19 is connected to AC power. Welcome to the Snap! Does the Dell Performance Docking Station WD19DC work with a non-Dell laptop? . Why does the fan stop working after connecting to the laptop? Although many people find themselves using a Wifi connection when it comes to internet use, however, if you are someone who operates various devices through an ethernet connection, the Dell docking station can connect with ease by simply inserting the ethernet cable into the dock. Disconnect all the cables from the docking station, including the ac adapter. Undock and reboot the laptop if, the above steps do not work. You can enable the video output using the Windows Control Panel or refer to the User Guide of your laptop. Check the USB ports. Goto Setting-> Network and Internet -> Dell Giga Ethernet Right Click on Dell Giga Ethernet and Click on Configure. Open the Windows Display Properties and go to Multiple Displays control to set the display to the extended mode. The WD19DC/WD19DCS docking station is also compatible with a laptop that has dual Thunderbolt 3 ports. Peripherals connected to the docking station do not work in a pre-OS environment. No video on the monitors that are attached to the High Definition Multimedia Interface (HDMI), or DisplayPort (DP) port on the docking station. DisplayPort is the first A/V protocol to be carried over USB-C. To easily identify if the USB-C port supports DisplayPort over USB-C, look for the DisplayPort icon next to the USB-C port. Ethernet Not Working Suppose your ethernet connection is failed while you connect the cable with the dell dock. Fresh installs of Windows Make sure your laptop is connected to the docking station securely. Make sure the cable LED of your docking station is ON. How to identify if the USB-C port on my laptop supports DisplayPort over USB-C protocol? https://community.spiceworks.com/topic/2293439-onboard-ethernet-not-working-when-docked-to-a-dell-pr Is there a way to override this? No external display. Allow the docking station to auto reset. Symptom 1: Docking Station Cannot Be Powered on Fixes: Disconnect all cables from the docking station (including the AC adapter). Hi, I'm Eric the blogger behind ReadyToDiy.com. Ensure that the docking station is connected securely to the notebook laptop. Thanks View solution in original post 1 Kudo Reply Replies (23) Make sure the laptop is connected with the docking station. Last year I connected a DELL Docking Station (D3100) and worked just fine, but in a Win10 update early days of this year (2016) both the Ethernet and Audio Ports stopped working demanding a driver update but the automatic software update didnt work. However, if you go to turn on the docking station by using the power button and it is not working, what might the issue be? If only one monitor is shown, while the other is not, go to Windows Display Properties, and under Multiple Displays, select the output for the second monitor. @DELLCARES told me to update the BIOS but i considered quite radical. The docking connector has disconnected from the laptop's USB ports. The fan is triggered by temperature. As an affiliate of retailers(like Amazon), we earn from qualifying purchases. If the BIOS Setup on your laptop has a USB Configuration page, check the following option to enable docking station function in a pre-OS environment: Alert message "You have attached an undersized power adapter to your system" is displayed when the docking station is connected to your laptop. Does anyone know if there are any free training anywhere ? But when it is connected through Docking station Both brand new WD19TBS docking stations work fully with work Dell laptop, and firmware is updated on both (cross-checked). The dock works on low fan speed. Right-click on the Dell Giga Ethernet. Make sure your dock is connected to external power. Avoid moving the laptop/dock when the docking cable is connected to the laptop. If your BIOS Setup has an Audio Enabled/Disabled option, make sure it is set to Enabled. Although docking stations are capable of connecting other devices through its multiple ports, its is also able to charge your Dell laptop when it is connected. Comments cannot contain these special characters: <>()\, Getting Started with your Dell Performance Docking Station WD19DC Docking Station, Dell Performance Docking Station WD19DC/WD19DCS Dock Setup, Specifications and Service Manual, How to download and install a device driver, Dell Performance Docking Station WD19DC/WD19DCS - Driver Installation Guide, How to Troubleshoot Multiple Monitor Issues. Second, install the Nvidia Discrete Graphics Driver applicable to your laptop. This is a normal condition. I write out about what Ive learned while researching DIY projectsread more about us. The docking station is capable of connecting a number of different devices, offers USB charging, and can even connect to the internet without ever having to worry about founding another outlet to connect to. HBR3 is DP 1.4 (8.1 Gbps maximum link rate per lane). Dell Performance Docking Station WD19DC/WD19DCS provides power to the laptop over USB-C cable in the following scenarios: Learn how to setup, use and troubleshoot Dell Performance Docking Station WD19DC/WD19DCS. Try to disconnect and reconnect the docking station to the laptop. First power off the docking station by disconnecting the Type-C cable and then removing the power adapter from the dock. When a new device is plugged in, the USB hub driver notifies the Plug and Play (PnP) manager that a new device was detected. Our Dell dock is designed to operate on AC power only, and it does not support laptop power source back (powered by laptop Type-C port). External monitors require a certain amount of bandwidth to work properly signal to a monitor. Ethernet Controller is installed in the Windows device Manager, use and troubleshoot Dell Performance docking station on Laptop if, the fan will not stop even when you hear fan! 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