Sample Interview Answers, what is your greatest professional achievement?, Responsible for handling a high volume of inbound customer requests per day, Managed day-to-day activities and long-term projects for large corporate accounts, Successfully managed 50-70 inbound customer requests per day, ranking in the top 5% of all support associates in 2017, Managed day-to-day activities of 7 key corporate accounts while successfully completing 9 client projects, each with a budget above $500,000, leading to a $2.1 million increase in new business for the company. Provides day-to-day validation and spot checks, May prepare reports to be used by other departments to correct billing issues, Provides customer service leadership for our 3rd party vendor network supporting Central division customer care organization with regard to all facets of operations analysis, performance management, and time entry, Prepares, analyzes, and manages vendor operations throughstatistical analysis of activity, Ensures vendors comply with company policy, procedures, standards, and goals, Monitors vendor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer, Provides customer service leadership with our 3rd party organization leadership teams with regard to all facets of operations analysis, performance management, time entry, and training and quality compliance and completion rates, Directs and participates in planning activities related to the preparation of operating training programs within all budgets and forecasts of operations expense, Tracks, analyzes, and reports performance of partner completion rate data on key departmental initiatives, Partners with interdepartmental and field leaders to forecast, appraise, and report operating results in terms of performance against plan, Develops service policies, programs, and systems to support strategic direction, Monitors the expense process; establishes budgets and constraints to assure expense goals are met, International travel 25-30% of time or as needed, Generally requires 10+ years related experience, Conducts financial analysis of operating costs and expenses to identify cost savings, efficiencies, and economies of scale to reduce spending, Researches and provides quotes for building enhancements, Coordinates and handles internal moves and space allocation for team members in multiple locations, Assists the Vendor Management Team with strategic sourcing for goods and services utilized in the Mortgage Division; Acts as point person for MB team members regarding any specific vendor issues, Evaluates vendor quotes and services to determine the most desirable suppliers, Ensures team members have proper facility access and works with other teams on Physical Security measures, The WMG Vendor Management Compliance Officer must understand regulatory environment and bank policies pertaining to third-party providers. In short, project management skills guarantee that things get done. Provide support and expertise to relationship managers on vendor management. Degree graduate with minimum 2 - 3 years of relevant experience in procurement / supply chain management, finance and/or corporate services, Knowledge of strategic procurement and operational procurement processes and systems, Experience operating in a procurement outsourcing or service management capacity would be beneficial, Experience of developing and implementing category plans to identify and achieve supply chain results, Excellent communications skills, verbal and written, Highly effective organization, project management and administration skills, with ability to cope under pressure to deliver results, Experience of working collaboratively with global cross-functional teams, Proven ability to use influence and persuasion skills to positive effect, Experience of working in complex strategic change management projects, Collaborate with procurement to drive alignment and ensure integration of related activities, Ensure vendor evaluations and/or assessments are performed, updated and documented as required, Partner with Shire clinical leadership, R&D Operations, And Global procurement Services to drive strategic discussions around partnership objectives, problem areas requiring resolution, and risk identification and mitigations, Manage the overall relationship with vendors providing services to Shire Clinical, including establishing governance, monitoring Service Level Metrics and Key Performance Indicators, Partner with Shire clinical leadership to drive issues to resolution and identify vendor performance risk and mitigations, Ensure the timely follow-up on issues requiring resolution by both Shire clinical and strategic and/or high risk vendors and ensuring clear, timely communication on status to applicable stakeholders, Partner with Process owners to measure end-to-end process metrics and drive strategic changes across processes, Partner with Global Procurement Services and Shire R&D Operations to insure clear communications and reporting of overall service level performance of strategic and/or high risk Vendors, 7+ years of experience in project management / relationship management, or leading work-streams within cross-functional programs, Six Sigma or other formal Project Management Training, Provide Industry and category analysis to VM Leadership to support strategic initiatives, Tracks and maintain vendor evaluations and/or assessments are performed updated and documented as required and captured within the VM Sharepoint site, Oversee the Vendor Management V-Room SharePoint site, Collaborate with GPS, Legal and Compliance as necessary to insure adequate awareness of Shire corporate processes, tools and organization of staff which may impact Shire clinical vendor management effectiveness, Assist in developing tools to support the Service Delivery and clinical Governance teams, specifically to track contract deliverables and obligations, Monitor and maintain the Service Provider and Shires Clinical compliance with contract terms and conditions, commitments and notifications, Facilitates Vendor and Shire Clinical Governance Teams and supports issue escalation tracking, Assists as necessary the Initiation and preparation of change requests from development through to execution, Helps track and evaluate Service Providers Performance metrics and supports future action plans resulting from critical service performance trends, Working knowledge of clinical research and awareness of clinical research key functions and related key deliverables, Excellent verbal and written communication skills with various levels of organization, Demonstrated computer proficiency in Excel, Sharepoint, Access and Powerpoint, Knowledge and experience using vendor management e-tools, Proven ability to contribute to the development, and implementation of processes, Assist in analysis of IT vendors and development and implementation of strategies and supporting processes by vendor category, Perform analysis and on-boarding of new vendors, including vendor financial statement reviews and financial health checks, Benchmark selected annual vendor renewals for potential costs savings through targeted renegotiations and competitive replacement, Assist in vendor consolidation analyses to reduce redundant or overlapping tools and services to achieve cost reductions, Evaluate; provide financial analysis, and present recommendations supporting key IT business decisions related to business operations and contractual transactions, Assist with development and production of vendor reporting, as required, Foster and maintain sound, supportive, service-oriented business relationships with all constituencies including IT Management, IT Finance and IT departmental contacts, 5+ years of related experience in finance, vendor management and/or decision support in a multi unit environment, Experience working in IT vendor management and IT Contracts negotiations, a plus, Solid conceptual skills, able to develop structured approaches to analyzing unstructured business scenarios, Strong consultative and interpersonal skills. Its absolutely worth it. This program scans your application for certain keywords to determine whether your experience is a good match for the job. Your resume (sometimes called your "CV") is your most important tool when applying for a job. Thanks for downloading our free template! Breathe life into flatlining bullet points with this simple formula: compelling verb + job duty + tangible number or outcome. Has full management accountability for staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction, Collaborates with business leaders in defining the potential role of various vendors, offering an industry view of evolving trends and vendor capabilities. Ideally the people you get testimonials from should also be included in your references. Assess effectiveness of the procurement and vendor management process through reporting, Monitor vendor and consultant compliance with policies, procedures and contract terms, Undertake sensitivity studies to determine the existence of client relationships within, Minimum 5-7 years relevant experience in sourcing, supply chain management, contract administration, vendor management and operational risk management, Sound knowledge of the procurement lifecycle and vendor engagement, Ability to interpret, analyse and compare multiple information / documents, Knowledge of e-Sourcing platforms eg. These could lead to the rejection of your CV in Australia on the basis of anti-discrimination policies in recruiting. - Select from thousands of pre-written bullet points. Considerable knowledge of the principles and techniques of the negotiation process for IT purchases, Ability to Anticipate potential issues with complex purchases or changes to existing agreements with high cost impact; provide recommendations for appropriate solutions, Requires capability to read and understand large, complex infrastructure contracts and manage the relationship in accordance to the terms of agreement, Proficient in MS office, including PowerPoint presentations and data pivots, Must maintain a positive, partnering type approach with all stakeholders, Must have excellent oral and written communication and listening skills, Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations, Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution, Team Mentality: Partnering effectively to drive our culture and execute on our common goals, Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions, Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage, Vendor Management and buyer experience at a senior level for several years ideally in an e-commerce, retail, key account management or consulting environment, Excellent negotiation skills in German and English, Highly analytical skill set with aptitude for figures and data-driven argumentation, Very good Excel Skills are a must, MBA from leading business school and several years relevant business experience, Strong knowledge of Excel (Pivot tables, etc. selection criteria, procedures, and best practice tools and templates), Assist procurement staff to negotiate with vendors to enable more cost-effective acquisitions, Provide appropriate support/training to senior staff that engage with individual vendor accounts, Work with finance teams to provide financial information for the annual budget; identify cost reductions, Has an ability to understand people and technologies with the ability to know what questions to ask to guide someone through solving a problem (without knowing the subject matter), Be communicative and social, assertive and enthusiastic, Must be able to facilitate discussion and discover alternatives or different approaches, Relies on experience and judgment to achieve goals, Nurturing stakeholder relationships by serving as a business partner, helping identify critical business needs and providing sourcing services, both strategic and tactical, that exceed their expectations, Seven years of sourcing or related experience, with at least three years supporting the sourcing of professional and/or staff supplementation services, including conducting direct supplier negotiations, Experience in a leading analytical and/or sourcing role for at least one outsourcing or managed services agreements involving infrastructure management, application development and/or maintenance, network services, end user computing, help desk services, and/or IT security, Outstanding communication and presentation skills, Ability to perform detailed quantitative analysis in MS Excel, The hire, will be primarily accountable for supporting the sourcing of infrastructure- and application-related managed IT services (i.e., outsourcing agreements), Serve as a point of contact for key stakeholders up to the EVP/SVP level across multiple business segments, and will be expected to work on a day-to-day basis with project team members at the levels of VP, Director, Manager and below, Be accountable for sourcing an annualized contract value of ~$250M, primarily among approximately one dozen suppliers, Be responsible for helping drive compliance with internal policies and procedures, and mitigate risk, This position will interface with multiple levels of leadership and contributors across multiple segments of the company. Spell check? When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Proofread! Simply there have never been so many jobs available in Australia at one time, an Australian labor market research study says. Use a 10- or 11-point font for your main content and a 12- or 14-point maximum for headers. So writing great bullet points on your resume is essential if you want to get callbacks for interviews. Like every industry, sales has a language all its own (think prospecting, territory, quota). Partnering with EFCC Operations, EFCC Transformation office, US Bank Finance and Vendors on accuracy of invoicing, Liaison for US Bank lines of business for ordering compliance software licenses which includes maintaining a current list of users, Collaborates with team to maintain an effective relationship with technology and investigative leadership to support reporting and investigative teams as it relates to system metric and operational reporting, Collects data and prepares reports as requested, Partner with Corporate AML and Technology and Operations Services to document / maintain operational procedures and processes, Act as a quality control review point to ensure consistency and accuracy of all reports, 3 or more years of relevant experience acting Analyst with Relationship Manager or Project Management focus, Strong relationship management or project management skills, and use of good judgment in decision making and sense of urgency for high priority issues, Experience in developing business requirements and procedures and communicating those to project teams, Strong experience authoring professional documentation and incorporating feedback, Strong communication and partnering skills for working with both technology operations services, business line partners and vendor relationship partners, Proficient computer skills including Microsoft Office suite, Visio and SharePoint, Working knowledge of AML/BSA or relevant financial industry experience, Effective interpersonal, verbal and written communication skills, Ability to work well under tight deadline and challenges and/ or with high level objectives, Ability to collaborate with others in owning deliverables, Ability to work independently with minimum guidance, Establish Information Security Management Policies, Processes and Procedures, Produce and maintain Security Policy within scope of outsourced services, Analyze end-to-end security threats, vulnerabilities and risks, Analyze infrastructure security threats, vulnerabilities and risks, Plan and implement security practices end to end, Establish Service Catalogue Management Framework, Establish Service Catalogue Management Policies, Processes and Procedures, Build and maintain IT service catalogue content, Managing the periodic review and release of the People Services Service Catalogue, encompassing both commercial and customer facing versions and updates of the HR commercial model as required, The key contact for Finance on all planning activities (annual, quarterly, and monthly analysis) and facilitate internal People Services communications for planning, Implementing and coordinating process for ongoing and robust collection, monitoring and validation of People Services commercial drivers, The interface with Finance to ensure continued accuracy in People Services & BPO Vendors costs and recoveries, Acting as business analyst to model and evaluate project proposals and scenarios and liaise with Finance on project set up and documentation, Providing monthly tracking on reduction targets / budget adherence / project implementation to the Head of People Services (maintain a full picture of all reductions targets), Good stakeholder management skills and would be a self-starter, An overall knowledge of the finance function, Project to create a validated master list of all vendors and process for upkeep, Project to update the contract intake and tracking process, Project to create summary reporting on all contracts and vendors (i.e. Find the latest U.S. news stories, photos, and videos on NBCNews.com. Project Management Skills . Wealth Management Resume Examples & Samples. degree in a Scientific/Technical discipline including a minimum of 8-10 years experience in the pharmaceutical industry, Six years experience in Quality Assurance with Biotechnology or Biopharmaceutical experience is preferred, Candidate must have auditing experience in auditing quality systems including biotechnology manufacturing and quality control laboratories, Ensure the business line is aware of all processing issues and concerns specific to the portfolio and work to resolve. Manage annual product development budget of $5.2 million, while also coordinating between 5 teams to ensure punctual delivery of high-quality products is to highlight the right product manager skills on your resume. Ensure CSODs sourcing strategy is also in alignment with other corporate and CS level initiatives, Develop cost benefit analyses and present recommendations to CSOD leadership, Develop, negotiate, implement, and enforce contract terms and conditions to ensure positive customer experience at a reduced cost, Collaborating with key stakeholders, exercising influence, and providing guidance and assistance in problem solving across multiple organizations in CSOD, Coordinate and provide oversight to the vendor escalation function and manage vendor performance related issues, Manage the development, recommendation, and implementation of policies, procedures and processes to ensure consistent application by supplier, achievement of service standards, improvement in customer experience, as well as safety and regulatory compliance, Develop and manage the overall outsource budget including managing purchase order funding for the term of the contract, Serves as subject matter expert to management and manages cross-OU relationships and supporting other organizations that manage supplier contracts and relationships as well as outsource processes, Possesses five or more years experience managing, supervising or leading a group, unit or team, Demonstrated experience developing organizational or unit objectives, strategies and goals, Call center, billing operations and contract management experience, Strong leadership, Communication, decision making and people management skills, Works closely with the Learning Admin team to ensure customer requests, reporting, proxy enrollments, and help desk support are completed accurately and timely, Leverages technology to simplify and enhance the availability and delivery of learning to support organization performance. I achieved an increase of 11% in sales year-over-year for three straight years at IGA before and during the pandemic. Engaging teams/individuals when incidents occur to ensure lessons are learnt, Communication Driving improved communication between onshore/offshore teams, Intermediary for Operations across multiple corporate groups Legal, Sourcing, Third Party Oversight, Market Data Services and Finance, Various project work for LOB driven initiatives, Liaise with Technology and dealing with IT projects and issues impacting operations, Asset Pricing & Reference Data platform centric on-boarding support, Self-motivated and proactive with the proven ability to work accurately and under pressure to meet deadlines, Proven ability to communicate effectively within a team environment and interact across departments, Demonstrate experience with and knowledge of Microsoft Office products, Experience &/or in-depth understanding of cost-allocation modeling and process and the ability to synthesize large data sets, Risk based mindset; drive enhancements to increase efficiency and controls, Capable of building effective relationship across grades and locations, Ability to act independently demonstrating a persistent and tenacious approach to tasks, Market data knowledge and understanding of various vendors e.g. Australia is among the countries paying the highest minimum wage in the world, which means a permanent demand for skilled workers. Lead initiatives / projects from the front. Most well-paid jobs receive thousands of applications and go through a series of shortlisting and interviewing processes. So Cold-called prospective customers becomes Targeted and vetted prospective customers through 100+ daily cold calls, resulting in 400 new leads in Q2. Do you know how many new clients we ended up getting from that final marketing project I led? Uses these relationships to connect colleagues and challenge insightfully to improve processes, propose credible options, and position Vendor Managements role in service and business management, Projects advanced consultative skill to conduct effective questioning to break down complex matters into core issues, formulate appropriate ideas and materials inclusive of high level management reporting, and negotiate those ideas clearly and concisely to advance a cooperative engagement by all levels of the organization including senior and/or executive management, Manifests a strong analytical and problem solving ability to analyze and negotiate complex and conflicting issues in system and process reviews, handle multiple and shifting priorities across a broad spectrum of operating environments, craft and deliver pragmatic solutions and to drive vendor management objectives that are both financially sound and operationally feasible, Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others, Possesses a well-practiced knowledge of Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK) project management framework that provides project managers with the fundamental practices needed to achieve organizational results and excellence in the practice of project management, Possesses a well-practiced knowledge of Information Technology Infrastructure Library (ITIL) to recognize appropriate reporting features and functions in various IT Service processes. 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