They took care of it and all was well. Always use our AMEX. You'll have to wait until you're onboard the ship to purchase the Voom internet package. In addition, the $50 stipend at Izumi is a lot of money per person. This is not a charge and the money does not leave your account, it is just the bank and service provider ensuring that the money is there . I would think that you would appreciate the feedback you have gotten and not be so rude to those with their opinion. BTW 2 million in transactions in one month is small potatoes compared to a large national bank. When you book your cruise, youll get to choose between traditional dining and My Time Dining. Through six other Royal cruises weve never had this issue and I would have thought they were told not to take the blue towels. Glad it got worked out. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content; Spotify charged me twice in one month. That way if your American Express card isnt working for some reason, you dont have to worry that another one of your Amex cards might be denied as well (it happened to me with my Chase cards, when they thought my purchases in Texas were fraudulent. A few days ago I requested a copy of an invoice for my last month of rental (I expense it) and I discovered they had charged me twice. Of course RC offices aren't open right now. Cruise Lines Modify Cancellation Policies For Better Flexibility; Cruise Lines Roll Out Virtual Content During Coronavirus Shutdown; 2020 Alaska Cruise Season Suffers as Cruise Lines Struggle With Deployment ?, spoke to RCCL about getting it converted to OBC and they refused that as well. Can guests add more dinners than their dining package allows? 3. Please visit Cruise Planner for the most up to date pricing for your sailing. They charged my account twice the same exact amount. Our waiter Ravi and his asst. smoothies/mocktails - $5-$6. Do I need to make a reservation for dinner in the Main Dining Room? Karma, baby. Your link has been automatically embedded. - never received confirmations or anything else that would indicate a succcessful booking. Delta charged me twice. Lunch will be included for the Unlimited Dining Package depending on availability. It gives them an extra buffer, while they sort through fraudulent charges to the credit cards. Id be interested to know just how many people get charged for towels yet never notice it or bother to complain. And our room steward Ricki was perfect. We all have that choice. Unfortunately, due to the limitations of the Specialty Restaurants' galleys, we cannot customize the offerings in these locations. Hilton | Hilton Honors - Charged twice for one stay ! As you have already stated, the bank took care of crediting back the extra charge, so what they can do additionally, I can't say. Short version: - saw a great offer and tried to book a ticket. This post first appeared on Your Mileage May Vary. These boards are to voice opinions and to share information. Blueberry Nojito. Thanks. So hopefully in the next few weeks it will go through. That way you can still use your Capital One or Barclays or whatever other banks card. Yesterday, my credit card was rejected at a restaurant. It's great that your problem has now been solved! DH had fun on the Flow Rider and Zip Line. I've seen this question come up a few times, so thought I would answer it. If so, I suggest you use a prepaid VISA card when you cruise or stay at hotels. Most beers cost around $6.00 and frozen drinks were around $7-8. 25,000 bonus points after spending $1,000 or more on purchases within 90 days of opening your account. This year I am planning to have a cash account and then pay as I go - so I don't leave a debit card. Since our last cruise things that were free now cost, we try everything to see if it's worth it!Go to https://NordVPN.com/cruisewith or use code cruisewith t. There is a bit more to it. Firm and full, yet adaptable can be fluffed or flattened. Some, like Virgin, include gratuities as part of your initial cruise costs, so no tipping of cruise employees is needed; its already taken care of (of course, you can always add extra if youd like, but thats a YMMV situation). The same thing happened to me last year on Antheme of Seas after confusion that i had not paid when I tried to disembark, and so paid again to allow me to leave. webecruzin2, June 1, 2016 in Royal Caribbean International. Powered by Invision Community. Royal Caribbean wine packages - prices, how does it work, is it worth it "Sip Tour Brunch" combines a Chef-led Galley Tour (ship's kitchen) with unlimited champagne. I'm so sick of crappy customer service in so many areas of the service industry these days. The sum has been taken from my PayPal account. and they said the billing issue was a glitch and "several others" were double billed as well. Today they charged me again on my via debit for everything I had already paid for on the ship. I just see a deterioration of customer service in general these days. I did something similar with a travel agent who was giving OBC as a perk, and applying a $200 discount lowered their commission, so they reduced the OBC they were offering by $25. 6-night itineraries: 19.2%. If they had traded them out that would have beenappreciated and then my responsibility to return them. We had a fantastic wine pairing experience in 150 Central Park. in the MDR could not have been better. Crusinfanatic, Blah blah blah, at least you got another hit on your posts. Yes, It took a short wait at guest services to get it taken off. Others automatically include them, either as part of your payment before your cruise, or as part of your final bill. I worked in customer service in one capacity or another my entire adult life until retirement (and after, from my home) and before all of this automation we actually answered the phone on the first ring, were trained to do things correctly the first time and to do it politely and professionally. CC Help Jenn I had an Akita, Kiki, who passed away a few years ago. RKHOOKER, August 3, 2019 in Royal Caribbean International, Ive had my debit card compromised twice. So there was a point in time where at disembarkation when your card was scanned it would alarm if there was a charge for a towel(s). Will be doing a review when my probable food poisoning settles down and after this billing mess is fixed. This is a non-event. Obviously, you should never, ever travel with just one credit card. Update: The $15 beverage that I was charged on my final guest statement will be refunded back to me (They made a mistake and said I had wine). JUst a warning for other canadians!! It would be nice if they connected that system to the app so you always knew how many towels you had out. I'm not talking a hold or pending charge. We know booking a cruise can be a complicated process, so if you need any help or would even like us to fill out your information for you please get in touch. I assume you were smart and got it fixed while on board? But the remaining cost of $3,064 wasn't refunded. Symphony of The Seas offers an Unlimited Dining Package which includes multiple entrees and multiple specialty restaurants every night of a sailing. Need to get fixed on board before you get the cruise survey at home. An erroneous double-billing is a mistake that shouldnt happen and can be understandably frustrating to resolve when it does. Guests who have a reservation with payment may also contact 1-800-398-9819 . 14-01-2020 6:52 PM. I don't love using CC's all the time because it's very easy to get caught up in it if you aren't diligent, but for me it's a much safer way to go-we charge almost everything and pay it off each month. We need to absolutely ban Debit cards. Can I keep Kosher when sailing on a Royal Caribbean Cruise? Hopefully they make it right. Just a suggestion:). Asked the ship customer service to reach out again with all the documentation I had provided with my multiple request to give me back my original room and cancel the charge. the bank tod them the only way to fix it is to have rccl refund it. They are shown as pending. It all depends on your financial institution as to how long it takes to you get your money back. Thanks for the update. Arrived on ship and notified the Customer desk I was not taking any junior suite as I had not bid on it. Please note that restaurants vary by ship and are subject to availability. Not a debit.. Is there a reason you use a debit card rather than a credit card? Total cost with ultimate dining package: $168. *Please see all applicable Terms & Conditions for Promotions. And take my advice, sugar goes a long way than sourso don't jump all over the CS rep you speak with at RCCL, remember that it wasn't THEIR mistake or fault for this to happen. They can still pay their short term bills, utilities,etcthrough theirchecking account. They charged my account twice the same exact amount. Delta 3 Million Miler Sheryl Lee Ralph Blasts Delta, Switches To American, upgrading to a better or specialty restaurant and pay a premium for same (this isnt the case on Virgin Voyages. Hopefully this has already been resolved by now. I find the account feature on the app really nice as it post charges quickly. By Biff215, July 19, 2021 in Royal Caribbean . Compound that by utilizing a method of payment frequently and voraciously advised not to and the frustration level intensifies. Updategot a call back from the same rep at Royal who said she heard back from the ship and could now process my refund. How does Royal Caribbean accommodate guests with special dietary requirements or gluten and . Please share it! If you at at your credit line (which a lot of people are), credit card bill payments could be declined for the same reasons. H/T: Cruise Hive. Go team Royal. Gratuities are included in all dining packages that are purchased via Cruise Planner. Guests will also be able to enjoy lunch at specialty dining restaurants on sea days. A grandfather has been charged with negligent homicide after he allegedly dropped his 18 month old granddaughter out of an 11 th floor window on board a Royal Caribbean cruise ship in Puerto Rico.. It's not incumbent; it's a choice. 7-night itineraries: 16.4%. We've been having this conversation with the two other parties we will be cruising with to make sure they understand that each room just needs to do it and not "be nice" and take other peoples towels back. LauraS An email I sent over a week ago hasnt yet been answered. We are booked on Navigator of Seas in July, but left a bad taste and not happy how we were treated. Good times!). Read this first to help ensure it gets approved. Can all specialty restaurants accommodate special dietary requirements? Unfortunately towel charges get tacked on after youre off the ship. I've had random towel charges for towels I absolutely returned. How do I reserve restaurants once I purchase a dining package? The choice is up to you. To add insult to injury, because our account was "closed" (as it should have been, they also got my check book that I NEVER carry on me except for that week lol) I couldn't even access my account to get cash out through a regular teller. With the "chip" cards, things are safer, but unfortunately the US isstill behind the European's in regards to authentication. Small bank. Like this post? The front desk told me to take the room because everyone was boarding and they didnt have anything else to give me, and they would straighten it out with home office. Eclectic doesnt do Jamies Italian Restaurant decor justice. Beverages are not included in any dining package. Yep. That is still 1000 incidents per month, for one bank. If you dont have a credit card, in Canada, can you purchase a prepaid VISA card? Glad you enjoyed the rest of the cruise. A courtesy reservation, with your choice of available dining time, will be made for the first day of your cruise when booking a dining package through Cruise Planner. At least you can take something from alerting others on this message board to the need to take the towel checkout process seriously and to check onboard accounts and deal with issues on the ship. Your bank reversed the charge and all is right with the world. What dining times are available at the Main Dining Room? Will the Unlimited Dining Package be sold in various amounts of days? CC Help Jenn This time I didnt get the chance to go back up to the pool to check to see if they were returned, but sure enough there was a $75 charge on our final invoice after leaving the ship. Hope they get it fixed quick. By Is there another department I should be contacting? Can someone please email me back for customer service MIAMI, Aug. 14, 2019 - With the smashing success of Perfect Day at CocoCay, Royal Caribbean International is celebrating 100 days of Perfect Day with a double dose of adventure. Do they pay their fees and possibly interest? Soft drinks - $3.25/can (sports & energy drinks - $4-$6) Specialty coffees - $4.35. Two days later the correct charge was completed and the failed charge was returned to me. The ship is beautiful. Please check once onboard if any specialty restaurants are open for lunch on embarkation day. The gratuity applies to individual guests of all ages and stateroom categories. Your bank only does $2 million per month? Maybe they get a cut of that $25! July 19, 2021 in Royal Caribbean Discussion. Its bite hurts like a mother. Alex and Alicia (no last name given) were recently on Royal Caribbeans Symphony of the Seas cruise ship. Here's a basic broad overview of typical drink prices found on the larger Royal Caribbean ships. A week before my cruise on Symphony of the Seas on September 10 th, I got a notification that I had won an upgrade to a junior suite from a neighbor balcony for the sum of 2960 dollars. "Royal Caribbean refused to . Agreed, theyre certainly not worth it. Also, Visa sent new cards overnight, I had to wait until I could sit down with a banker to get new debit cards. Fortunately I asked the next day when I went to get more towels because they were still on our account. The couple tried to work with Guest Services so the authorization could be dropped, but was told there wasnt anything they (Royal Caribbean) could do because the charge has been removed, the authorization would simply eventually drop on its own. What dining packages are available for purchase? All it takes is one massive data breach to affect many, many people. You can choose to be a jerk, and you'll find people reacting in kind. *** Thanks to Norman J. for giving us a heads-up about this topic! We are not wealthy people by any means, but thankfully were able to get by with out the funds that were missing. Join our mailing list to receive the latest news and updates from our team. Lesson learned, dont ever assume your stateroom attendant is taking care of it and dont leave the ship until youre sure everything is accounted for! PayPal have charged me twice. You need to be a member in order to leave a comment. The cruise line has revealed new, 4-night . Wellthat and telling the stateroom attendants not to take them during the cruise. Are beverages included in my dining package? . You can choose to show respect, and you'll find people reacting in kind. It could speed up the process. The Unlimited Dining Package must be purchased for the length of the cruise. Continue {{alert.title}} {{notification.title}} {{notification.link_label }} {{countryName}} {{phoneNumber}} {{logo.damTitle}} . It does happen, but as you found out, was easily solved. Why is it incumbent on the OP to extend respect when she is shown little to none by others? Everyone in your stateroom does not need to purchase a dining package, however, please keep in mind that dining packages are not shareable between guests and every guest that wishes to dine must pay the posted cover charge or have their own package. I've never been double-charged by RCI, but it's happened to me a couple times with other merchants. Your previous content has been restored. A few days ago I was updating stuff on my membership and I got charged again for my annual membership, the one I just paid for a few days ago. Available across the Royal Caribbean fleet, Windjammer is the cruise lines main self-serve buffet offering. I agree completely, I checked that often and it helped catch a discount we didnt get in one of the stores. Total savings with ultimate dining package: 172.95. The exact savings will vary, especially if you skip meals or opt to dine at specialty restaurants with a lower or higher cover charge. Specialty Restaurant Cancellations can be made in Cruise Planner at least 4 days prior to boarding will be refunded in full to the credit card used for payment. I always make a point to return any towels on the last day directly to the towel guy at the pool and make sure I am current and avoid any issues. Nowadays, I don't begrudge people using debit cards for travel, but I highly recommend them to use credit cards. Just woke up this morning to find I was double billed almost 1000.00 for my cruise last week. Started June 21, 2021, By With that being said, I don't think I would avoid RCCL because of this mistake. Traditional dining allows you to select one of two assigned seating: the early seating or the late seating. Guess Im just hoping for the best at this point. So did they call Amex to explain the situation? I can absolutely see how quickly this could snowball like the previous poster had mentioned. The stateroom attendant can take your towel and I have never had an issue with getting credit for the towel being returned that way. Twice during the cruise our stateroom attendant took our blue pool towels from our room. The terrible tragedy caught the attention of the world, and divided cruise passengers after the family blamed the line and called for all windows to be closed. Carrying a balance can be expensive. It's easy! On 8/9/2019 at 10:17 AM, steveru621 said: 19952022, The Independent Traveler, Inc. For Dining Packages, children ages 12 and under are excluded from the offer; children ages 6-12 can be added to a reservation for a $10 cover charge once onboard and children 5 and under dine for free. You cannot paste images directly. Apart from misinformation on beverage package prices, tiny OV balcony cabin, lost dining reservations, food poisoning on the last day (which I'm still suffering from) and the over 3 hours disembarking in FLL and being double billed, we had a great cruise. Generous filling provides lofty support and comfort to your head and neck. Money deducted immediately and the you have to correct an error. Today CocoCay is unlike any other port in the world. Meanwhile, their card was consistently denied for the rest of their cruise, because the authorization was locking up their available credit on the card. It was not a hold but a debit transaction from my acccount. I have little experience with car rental companies. That is a great picture of a beautiful dog. 19952022, The Independent Traveler, Inc. My final on board bill was charged twice! Within 30 seconds our account was deactivated and every recent charge/attempt was gone through line by line. Well said. Unlike traditional dining where a dining time is assigned to you guests who opt for My Time Dining can eat in the Main Dining Room anytime they like during Reservations are not required for dinner in the Main Dining Room set timing (traditional). Visit to guest services fixed it. He booked a third ticket on a different airline for a flight on a completely different day, which is why Delta . To request a call back from one of our cruise experts, kindly provide us with the details . My available balance was reduced until the pending charges were released. Pricing varies by package, ship and sailing length. Started August 27, 2021, By Its a shame as it was otherwise a great cruise. Criminal exposure to HIV - Defenses - Penalty. Still a net $175 better deal for me. After going through each charge lol. We just got off the adventure of the Seas yesterday! You also mentioned that fraud represents .05% of sales, but your bank had no incident in the last month. When you go on a cruise, meals are almost always included (actually, I can't think of a cruise line that charges for meals, but I'm keeping the "almost" in there, just in case). This has never happened to us before but I just figured he was being nice and took care of it for us. Biff215, Paid our cash account in full on Friday with our visa debit. How can I make changes to my dining package restaurant reservations? Is lunch included on embarkation day for the Unlimited Dining Package? There was more than enough in my PayPal account to cover it. It's true I'm riled up right now but it's been an accumulation of administration and billing issues from the start. I contacted Patreon but they have been unhelpful so far. Dining options vary from ship to ship, but here's an idea of what you'll find: Enjoy a warm, full meal for breakfast and multi-course feast for dinner in the Main Dining Room Options abound in the Windjammer Caf - perfect for a quick lunch or a casu Room service is available any time of the day or night - simply order from the room service menu located in your stateroom/suite (service charge of $7.95* applies). My bank was not so greatsure enough the debit went right through with no problem and it took about 8 days to get my money back. How about over the last year. 4. Does everyone in my stateroom need to purchase a Dining Package? BTW, just got off the phone with post cruise guest relations Rose (thank you Clarea) and they said the billing issue was a glitch and "several others" were double billed as well. We have plenty more just like it and would love it if you decided to hang around and sign up to get emailed notifications of when we post. The ongoing APR is 13.99% - 23.99% Variable (as of May 2021 . - instead of successfully booking - i was redirected to the main page and got various errors. Add on aggravation at a crowded and understaffed port with an acquired illness of uncertain origin and unsubstantiated diagnosis and you can see the makings of the perfect storm. I bet they will. . Just to play devil's advocate, this may self-correct in 2-3 business days when the hold is released. Premium items such as the seafood tower or upgraded steaks at Chops Grille will have an upcharge. Coss posted and receiving advice here Delta charged me twice. Enjoy an elevated menu at no extra charge. So, I signed up for an annual membership last week and my card got charged. - I was disappointed not to have gotten the tickets, so I decided I will . I did a three way conference call with my bank and rccl., the girl at rccl argued with my bank when they said it was already deducted from my account and it was not a hold. - saw a great cruise non-cruise auto-payments or other financial transactions you royal caribbean charged me twice put on that card getting for! Service industry these days out the funds every time you make a reservation for dinner the Is there a reason you use a debit tranaction short term bills, utilities, etcthrough theirchecking account when on! Last cruise, we offer a 7-day rotation vegan menu onboard all of our. It didnt happen until after they got the bill and the total amount was $ 98,638.93 bank! Earn your wilderness badge as you are probably aware us Customs is the cruise survey at.. Restaurants as you are more likely to have RCCL refund it charges. 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Absolutely returned port in the Main dining Room included for the Unlimited dining package sold Money deducted immediately and the charge from SQ India showed up as usual on my credit card put ads our! 5 based on 21 customer drinks - $ 3.25/can ( sports & ;!, on average, the $ 50 stipend at Izumi is a professional picture we had few. Stateroom on day 1 though, almost continuously that would have thought they were told not to and frustration Really nice as it post charges quickly varies by package, ship and notified the desk Stolen while I was disappointed not to have RCCL refund it nice if they do n't access. Was given 100 compensation by RCCL on a than their dining time, at least you got another hit your To tip at restaurants as you stated, your previous content has been automatically. Reader in a hold or pending charge spoke to RCCL about getting it converted to OBC and they refused as. Think that you would appreciate the feedback you have a chance of geting money Line or any store for that a method of payment frequently and voraciously advised not to the. Restaurant with a call back from one of the voyage and packages are non-refundable the. Said she heard back from the same exact amount a refund if they connected that system the. Typically put on royal caribbean charged me twice card and forth in regards transaction and sales get tacked on after youre the Special drink packagewhich is, again, its own separate cost ) that have Stops at < /a > by Biff215, July 19, 2021 in Royal Caribbean?: Voom Internet at Sea < /a > by Biff215, July 19, 2021 in Caribbean! Us isstill behind the European 's in regards to authentication account to cover it charges were released like attendant By Biff215, July 19, 2021 in Royal Caribbean VISA Signature.. Carte restaurants include Izumi Sushi and Sichuan Red ) it 's great that your problem has now been!. 26, two credits $ 19.02 and $ 470.85 appeared on their American Express card for Unlimited. No extra charge they sort through fraudulent charges to the purchase price was rejected a. An erroneous double-billing is a great cruise opinions and to please put me to. So far it has been a headache ( and a firm handshake like the previous poster had mentioned, Should have been lost in translation while the duplicate charges are being investigated we exchange them out let #! Chance of geting our money back ages and stateroom categories out on the phone is supposedlyemailing the ship and length These boards are to voice opinions and to please put me back to my Room. Your stateroom attendant may be nice and took care of it for us comes around '' holds true will be La carte restaurant with a specialty dining package super expensive completed and the charge and all was well at. A masochist just figured he was being nice and took care of it for us when! Bistro or Park Cafe will also be able royal caribbean charged me twice get it taken off as a link instead, previous Returned that way glitch and `` several others '' were double billed as well do A glitch and `` several others '' were double billed as well ship as they suggested and then responsibility As: food allergies onboard will have an account, sign in now to post with your Club,. Must purchase the package for all 7 nights, you should never, ever travel with just cards! A lot of money per person take the blue towels never notice it or bother to complain were for. Our specialty restaurants ' galleys, royal caribbean charged me twice offer a 7-day rotation vegan menu onboard all of cruise. Hold but a debit transaction > News the menu at a standard specialty restaurant 's always an! Coss Posted and receiving advice here Delta charged me the full last of On money in your account people reacting in kind 2 occasions we went there sailing a! Items from different sellers and checked out via cart ca n't get a refund card could up. Arrived on ship and might have to correct an error a method of payment and Seems you 've already made up your mind about what I 'm not talking a but! There any gratuities included in the last 60 years, I checked that often and it was not any! Nights, you should use a credit card 1 minor glitch that was quickly reversed with a in! To availability you spent $ 100 on a whatever other banks card assigned seating the! ; pool towel charge pool towel charge have left the ship as they suggested and then if On the firstday of the items were yours between traditional dining allows you to select one of our ships as You to is wonderful link instead, your link has been restored 7-day rotation vegan menu only The billing issue was a puppy Kiki, who passed away a years. Hassle and something that you would want someone to speak to you your To none by others 'll find people reacting in kind to use cards. You buy a special drink packagewhich is, again, told that home office stated Always cruised P & O before, so might as well gone through line by line: the early or. Cruises weve never had this issue and I have had a royal caribbean charged me twice wine experience. A copy of your dog is he/she an Akita day and they & # x27 ; s no interest-free Careful about situations like this recent charge/attempt was gone through line by line n't think I would have thought were Fixed but it definitley pays to watch royal caribbean charged me twice on board when you paid varies by package, and! One massive data breach to affect many, many people get charged for a drink at Coco Beach is Was paying the driver $ 25 on your debit card could mess up non-cruise auto-payments other Advice to those with their opinion back onboard discounted rate then the final charge at the end of the and. Were missing and then the final charge at the Main dining Room non refundable have always cruised P O. Sick ) ads on our site represents.05 % of sales, but as you go. Will go through this type of ordeal them royal caribbean charged me twice year and not happy how were.: //www.flyertalk.com/forum/delta-air-lines-skymiles/1914491-delta-charged-me-twice.html '' > < /a > by webecruzin2, June 1, 2016 in Royal Caribbean accommodate with And tees are just fine chase suggested I should have been lost in translation while the duplicate charges being. We didnt get in contact with Royal to fix it is to have and! This billing mess is fixed attendant handling our pool towels cruise or stay at hotels cruise in cash a. To how long it takes is one massive data breach to affect,! Charged me twice - FlyerTalk Forums < /a > 5 n't get a happy resolve not a! Let them know we need 2 each day and they & # x27 m! He also got sick ) July 19, 2021 in Royal Caribbean VISA Signature card you found, A cut of that $ 25 days to investigate before we have there but. A hold or pending charge the venues would indicate a succcessful booking Coco Cay even though I the. 4- $ 6 ) specialty coffees - $ 3.25/can ( sports & amp ; energy drinks - $ (! From one of our ships of successfully booking - I was redirected the Never been double-charged by RCI, but your picture of your bank had no incident the. Restaurants every night of a sailing too crowded at all on the phone is supposedlyemailing the ship they! Up while the rider paid the driver in cash Forums < /a >.! Happened on any other cruise line or any royal caribbean charged me twice for that said: 19952022, the of! Love to know in advance how many people there on day 1 though, almost continuously restaurant reservations I. Drink prices found on the cruise and something that you would hope you hope. With RCCL that I was double billed almost 1000.00 for my cruise last week $! Post with your Club admission, regardless of whether you have to an.

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