Our problem was just . 160 Central Park South, Midtown West, New York (NY), United States, 10019 - See map. JW Marriott Essex House hosted the CNN Heroes stay, and fortunately my stay as well. 1, 2, A, B, C, D at 59 St - Columbus Circle. I truly apologize that you were not contacted by our team. In hospitality, JW Marriott Team. Finally our third room was acceptable but we had other problems. At $1000/night peak rate, you could at least upgrade the shower. Furthermore condo owners are offered benefits at all JW Brand Hotels and Resorts worldwide as an exclusive offer from Marriott, the building's . I guess I expected an upgrade to a full view of the park. I try to respond to the email to inform them and, shocker, mail to that account is undeliverable. Looking forward to staying at this hotel againVery SOON! Picture Perfect Location The JW Marriott Essex House New York proudly stands on Central Park South. Rejuvenate at PRIMP spa, break a sweat at our fitness center or enjoy fine dining at our SOUTHGATE Bar & Restaurant before exploring the city. The spa is excellent, and the on-site Southgate Bar & Restaurant is popular among visitors and locals alike. Imagine my surprise the day after I check out when I discover that my free night and 15k points have been refunded to my account, and the hotel billed me for $1022!! Compare room types and prices from 46 providers and see 59 photos of JW Marriott Essex House New York, New York. Additional luxuries include a convenient powder room, an in-unit Bosch washer/dryer, and INNCOM by Honeywell system to control the temperature and lighting. JW Signature Juice $11.00 pomegranate orange Parfait $16.00 yogurt, housemade granola Bowl of Fresh Berries $15.00 seasonal selection, mint Fresh Cut Seasonal Fruit $22.00 greek yogurt, honey Indulge Buttermilk Pancakes $23.00 whipped butter, pure maple syrup Waffle $23.00 whipped butter, seasonal berries, pure maple syrup French Toast $24.00 Being across the street from Central Park is great, but this hotel staff truly made this visit memorable for my son. You should pay a bit extra and to have a view of the park. Unfortunately, my favorite restaurant in house ( Southgate) is still closed although theres plenty of restaurants nearby, walking distance to the Columbus circle. the location is beyond fabulous. JW Marriott Essex House New York , +1 212-247-0300 4.2 2281 Reviews View rates Overview Photos Rooms Dining Fitness Spa Local Area Map Meetings Weddings Offers View photos New York's Thanksgiving Day Parade This is the version of our website addressed to speakers of English in the United States. The 528-room property has gone through a number of top-to-bottom redos since 2007 that have modernized the hotel but also played up itsArt Deco history. We stayed at this hotel in January and had a great stay. COVID update: JW Marriott Essex House New York has updated their hours and services. The coffee was self service with a multi-functional machine to dispense espresso, cappuccino, etc. It is minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and numerous other NYC attractions. There was a king size bed with a leather clad bed-head plus an ottoman at the foot of the bed. The Essex House is more expensive than the less iconic, less well-locatedBenjamin, but it offers a similar level of luxury and also features an in-house spa. Nothing I can do. The Essex House is located just across the street from, and on the southern edge of, New York's magnificent Central Park. We enjoyed beautiful views and could even see famous Wollman rink in Central Park right from our window! We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. What are some of the property amenities at JW Marriott Essex House New York? From the customer service to the set up to the, Adriana P. said: Where do I begin? Contact accommodation for availability. JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. I am so sorry to hear about this experience, please feel free to contact me so we can discuss in more detail. Open for The only other time I had that experience was at Ritz Carlton Cancun. Boasting 528 rooms and meals and board games for children, the business hotel is settled in the very heart of the city. Where are corporate standards? $95 for cars. But service there blew me away! In New York, the average nightly rate for 5 stars hotels is $1,131. The iconic, 528-room JW Marriott Essex House New York is a luxury hotel located right across the street from the southern edge of Central Park. I've been on the phone with Essex House or Marriott Bonvoy almost every day since then while one blames the entire situation on the other person. The bar area has seating around a fireplace. Building: JW Marriott Essex House 160 Central Park South, New York, NY, 10019. Taxes and fees that are shown are estimates only. No room service. But the most gracious reception I ever met was Hanna , very sweet and accommodating. My friend was one of the top 10 heroes being honored. The service was lackluster. 5th Avenue and all the great shops are also walking distance, along with some of the great restaurants such as Sara Beths and Serendipity 3. We went down to the restaurant and chose to have the buffet - well, the worst buffet I have ever seen. Hopefully the F and B will be back in service soon I cant wait to be back here again and again, my home away from home. For a NYC hotel, the rooms are substantial in size! Thank you very much to Laura Burton ( Resident Manager) of JW Essex House in Central Park New York City and Madeline Vargas, Executive Assistant it was an amazing stay at our beautiful suite . Claim your listing for free to respond to reviews, update your profile and much more. I was VERY surprised to see this room had a shower curtain not even glass paneling for the shower. . My wife and I wanted to attend mass our first morning there at a nearby RC church. I finally received an email Christmas Day from Marriott informing me that the refund would be on my credit card by 12/28 and if it's not there to respond to their email to let them know. Bonvoy insisted the case was in Essex House's hands and there was nothing further they could do. The Executive Lounge offers an array of freebies, including continental breakfast, evening hors doeuvres, and all-day non-alcoholic beverages. Meanwhile, service is sorely lacking. It's directly across from Central Park and offers some amazing views, if you're lucky enough to get an outside facing room. The concierge breakfast buffet amenity for elite members may be about the best in the country. Wi-Fi is only free in the lobby and other public areas. Settle into a seat near a cozy fireplace and take in the view of Central Park from our floor-to-ceiling windows. Thank you!!! Run run run away!! We could see the park - but our room was on the side of the building so it was more of a partial view. Rooms are nicer than they used to be, but nothing special. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. I really cant say thank you enough to every staff I met here I truly highly recommend this hotel for comfort and satisfaction!!! Two hours go by and it's now 4:50 and still no email from Madelyn with my confirmation. It features spa services, a 24-hour fitness center and rooms with custom designed furniture. The location couldn't have been more ideal! Enjoy light fare from our late night menu. Enjoy amenities including a fitness center, PRIMP Spa and our signature on-site restaurant, SOUTHGATE Bar & Restaurant. Ask the Community Ask a question Q: We decided just to ignore it and proceed about our stay anyways. JW Marriott Essex House New York 160 Central Park S, New York, NY 4.3 Excellent 1000 reviews Verified reviews 5 - Excellent 540 4 - Good 288 3 - Okay 112 2 - Poor 43 1 - Terrible 17 4.4/5 Cleanliness 4.4/5 Staff & service 4.4/5 Amenities 4.2/5 Property conditions & facilities 4.2/5 Eco-friendliness Write a review 5/5 Excellent Carmen The real fun with this hotel started after I checked out. JW Marriott Essex House 160 Central Park South New York, NY 10019 Condo in Central Park South 182 Units 42 Stories 1930 Built Sales listings: 14 active and 363 previous Rentals listings: 11 active and 676 previous Documents and Permits: 531 documents more about the building Price History Providing the highest level of hospitality is our number one priority and Isincerely apologize for failing to meet your expectations. Each features two spacious bedrooms, lavish living areas, ornate, spa-style bathrooms, Art Deco craftsmanship, and private terraces with stunning views of Manhattan and Central Park. Stay near iconic Central Park at the JW Marriott Essex House New York. I would say my expectations are high. There's fine dining, a late night menu and room service to keep you fully fueled, as well as PRIMP spa to ensure there's enough relaxation versus city-hustle-and-bustle busyness. There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. The temperature would not go above 63. Contact accommodation for availability. Overall this is a nice hotel in a great location but feels like nothing special. In Room Entertainment - 46-inch LCD TV, premium channels, and iPod dock. Easy grab and go for all the guest at their Club Lounge. The heavily touristed crosstown street it sits on, Central Park South, is a mix of high-rise hotels and high-end apartment buildings. But spring holds a special place in our frozen winter hearts., It seems like everyone we know is lacing on sneakers and hitting the ground running these days. 160 Central Park S, New York, NY, 10019, United States The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. She is such fun! When we arrived we were greeted by the wonderful staff, and at breakfast and around the hotel the staff were all super friendly and chatty too. The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. The room and dcor was spectacular, the service provided to our . Southgate Bar & Restaurant has direct street access and floor-to-ceiling windows overlooking Central Park, which make it popular not only among guests but among visitors and locals alike. This July was horrendous. JW Marriott Essex House has been classified as a New York Historical Hotel since 1931. I don't even have AAA. maytef245, Thank you for taking the time to let us know about your experience while staying with us. They did not give me that so had to sleep on the floor. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. With Central Park as the hotel's front lawn, guests have access to the breathtaking grounds and are encouraged to explore through an exclusive Essex House curated tour. While there are location options for all types of visitors, those looking to stay near Central Park might want to check out these hotels, all of which have rooms, Photo by Rennett Stowe via Flickr The Spring Equinox is just around the corner. We stayed at this hotel in January and had a great stay. However, just two blocks east is Fifth Avenue, home to some of the most exclusive boutiques in New York City. Reserve a connector room or suite and expand the living space for your family, friends and groups. We weren't expecting an upgrade but it would have been nice and the hotel didn't see busy at all to be honest. This chic 5-star Jw Marriott Essex House New York New York City is set 1.3 miles away from Empire State Building. The lady behind the front desk was very cheery but she spent at least 10 minutes to find a church. See more questions & answers about this hotel from the Tripadvisor community. We hope to welcome you back on the next trip to NYC, we have made some significant changes since Memorial Day and our increase of associates are also so happy to see our most valued guests traveling.