Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Military veterans possess invaluable leadership skills and business acumen. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. Phillip created this website and has written over 1,000 articles regarding all things payments. On the Card Details screen, set up the info needed for this card, including policy number and card status. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. Choose the desired product in the Add Limit window, and click Next. Click Look Up Cards. Still, businesses must have specific equipment set up for companies to accept them. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Get clarity before you switch. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. They now want a detailed receipt. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Customer service is miserable. Related Article: Introduction to Credit Card Processing Rates and Fees. CANNOT STRESS THIS ENOUGH!! Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. In the Add Prompt screen, select the type of prompt you want, then click Next. Processing statements are intentionally complicated so that they can overcharge you. In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. I became a Wex customer in November 2021. WEX is the worst! After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. Military veterans possess invaluable leadership skills and business acumen. Right during our most busy time of the year. This type of billing is unethical at the very least. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Referral Partnership FAQ document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Click here to earn a reward. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. How can I go about it? Your as bad as our government, you killed my job my career. Yup The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Getting paid to re-write this page? We're happy to help. Youll want to find a company that will charge you as close to cost as possible. Fleet cards differ from commercial credit cards in a few ways. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Other Fees Additional card:$8 per card. Even after we paid their extortion money, WEX kept our account locked. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. It helps to understand some of the nuances of the different cards available in the market. Enter and confirm an email address. After getting a charge of over $681 on a $3000 bill we called. This is a fraudulent account. The purpose of the card is to be able to pay for medicines and Drs office visits. Please please please read reviews and stay away of this company. The benefits of accepting fleet cards The benefits are straightforward. Then they lied again about how I would get an email from their fraud dept resolving this. WEX appreciates the BBB bringing this to our attention. This allows us to see the company through a different lens or perspective than we normally would. Most horrible experience with fuel cards. They are trying to cover up their lies by sending some spam emails as well. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Get the truth here. Exxon Mobil should be aware of this. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. Fleet Cards What is a fleet card? There is some complexity to how fleet cards work. WEX, Inc. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). HOLD lets you deactivate a card temporarily. The money code information displays at the top of the screen. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. They want my medical records to prove the medical necessity. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Can you imagine what they are charging retailers to be able to take the card? Wex Inc also agreed to payout other various costs related to the delay. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Wont return as a customer. You will be notified when new oil merchants begin accepting the WEX card. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). ERGs drive diversity by fostering new bonds and communities across the company. LOL. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. In the Policy Number menu, choose the policy that will receive the prompts. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. On the Policy Management screen, you can edit existing policies or create new policies. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. Fleet cards also allow businesses to control how drivers spend on fuel. In today's video, I am talking about the Wex Fleet card. Been paying late fees for 8 months and just noticed. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Ask us your questions here. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. Just give me my money! I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store?