When you have a money-back guarantee policy you will appear like a trustworthy company in the eyes of your prospects and customers. If this is the case, you can mention the reasons why you dont have a money-back guarantee in your refund/return policy. Please do not send the product back to the manufacturer. Merchandise must have all tags, accessories, and original paperwork. What if tags are no longer attached? Who decides? This clause is to advise buyers of the methods of refund you offer, for example, cash or store credit. cancellations@a lgassociates.c om. When shipping returns, will the business provide the customer with prepaid shipping labels, or is the customer responsible for arranging for shipment? Refund policy If you do allow refunds, indicate the conditions and time limitations of the refund process, how customers can get their refunds, and what type(s) of refund(s) you offer, including: Lastly, state how long it will take for a customer to receive their money back or a replacement product. The return and refund policy should typically address the following few points: Since refund policy is a legal agreement, it can help an online business in instances when some of the customers claim their rights are not being respected. For example, avoid language such as you must, you are required, or we are not responsible. Remember, more than half of online shoppers say they completely avoid stores that have strict return policies. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. Refunds will be sent to your original method of payment. OR, at customer's choice, replacement of the product of the same or around the . Mitigate the potential for claims of dissatisfaction, false advertising, or an unclear store refund policy by clearly presenting your shops return policy. Continue with Recommended Cookies. We recommend that you use a trackable method to mail your return. First, create an event with paid tickets and go to "Refund Settings" (under "Payments & Tax"). You may certainly use a refund policy template as a starting point when crafting your own policy. The number of days customers have to return or exchange a product. Best Buy advises that the store will usually refund customers for items in the same way they were paid for. Keeping it short and simple will go a long way. A variety of templates and tools are available online to serve as a model, or you can take a look at the following return and refund policy template: Thank you for your purchase. Many businesses offer an explicitly-named return and exchange policy. You can easily return products here and return gift items at any time to their store. In order to help you create a cookie consent solution that is GDPR and Cookie Law compliant, we must first scan your website for cookies. Return / Refund Policy [Text Format] MNML return, refund, and exchange policy. What happens when a customer returns an item theyve purchased? The small business Save-on-Crafts.com details its return conditions and return procedure in the return policy for its online crafts store. Generic Return and Refund Policy Template - Google Docs 1. What about an exchange? We cannot accept cancellations once your order has Heres some tips for how to write a return policy and a breakdown of the main sections a return policy includes: As the name implies, a return policy should clearly indicate if customers are allowed to return purchased products or claim refunds on paid-for services. Here are some return policies samples that can help you get inspired. January 28, 2022 | By Masha Komnenic CIPP/E, CIPM, CIPT, FIP, January 13, 2022 | By Masha Komnenic CIPP/E, CIPM, CIPT, FIP. The student must notify the Academy's administration department in writing and the letter be received within the 14-day period, either by fax, email, mail or delivered in person. Keep in mind that these are just examples and may not include certain elements. Their shipping and returns policy clearly states the boundaries surrounding a valid refund request: All exchanges must meet the following requirements: Not all businesses can afford to loosen the reins on returns, refunds, and exchanges. Exchange policies are simply a specific form of refund policy. One of the keys to optimizing your ecommerce return policy is to make clear your returns and exchange processes. Another great ecommerce example is Amazons return policy: Amazon adds an interactive element to its return policy with a one-question survey feature at the bottom of the policy. For example, a clothing retailer might restrict undergarments from being returned. We only replace items if they are defective or damaged. The important thing is that your policies are justifiable, fair, and easily accessible to your customers. In other words, avoid things such as too many requirements for a refund, a difficult and unintuitive refund process, and refund processing fees. People dont have a tendency to read long and boring legal documents online. The Cost of Making a Return 3. While every online business and big brand has its own return policy, its important for stores to also have their own policies, which can be posted in the store and on its website. Refund Policy. Refund policy example: Lululemon's speedy refund option Lululemon offers a unique, fast option for customers looking for a quick refund. Return policies vary by business. Not only do ecommerce entrepreneurs need to factor shipping costs into their returns and refunds, but studies show that online consumers place a particular value on the online shopping returns experience. Its a great idea to offer store credit in your return policy for a variety of reasons. 2. Your document is ready! Or as simple as, "No Refunds, No Exchange!". Table of Contents 1. Take a look at these return policy examples from big brands: Amazon has an extensive return policy, including specific standards for processing returns during the holiday season. 3. Only regular priced items may be refunded, sale items cannot be refunded. Refund Policy 1. An example of data being processed may be a unique identifier stored in a cookie. Refund template Our refund policy generator will create a comprehensive return policy for your eCommerce store. 4.8 - 50 votes, Start by clicking on "Fill out the template". If you receive a refund, the cost of return shipping will be deducted from your refund. In the end, if you are confident in the value and the quality of the products/services you are selling, you should definitely consider offering a money-back guarantee policy. While theprivacy policy agreementis the only one that is required to be put on display by the law, theterms and conditions agreementand return and refund policies are optional, but highly recommended by legal advisors. If you put a no refunds policy on display on your website. Sale items are FINAL SALE and cannot be returned. Set a refund policy to set expectations for your ticket buyers. A Refund Policy is a document created by the operator of a website or mobile application which clearly delineates that operator's rules and conditions on offering refunds on purchased items. To help you get started, we have created a sample Refund Policy that you can use by inserting your relevant details and publishing it on your Website. You should have a standard return policy for your business. Whether the card readers can be returned, depends on which model you have. If you ever buy the wrong shoes online and it is from Zappos, you have nothing to worry about. To help you gain a better understanding of what a quality refund policy looks like, we have collected a few examples from retailers around the web. Please message me within three days of receipt to notify me of return and ship, with delivery confirmation, within 7 days of receipt of item.". [please email customer service at [Email Address] to obtain a Return Merchandise Authorization (RMA) number. After you publish your event, you can only change the policy to a more flexible one. $59.88 per year for unlimited documents or . However, if you are not completely satisfied with your purchase, you can return it to us for a full refund or store credit. A better way to approach it would be to use arefund policy generator. Choose the refund policy that best suits your event and click "Save". Or perhaps you dont want to offer refunds at all but the laws in your country require you to offer refunds. Due to consumer demands and business needs, return and exchange policies often change. The following items cannot be [returned] or [exchanged]: For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. In case return/refund policies are different for specific products, you will have to specify each one separately. A return and refund policy outlines the conditions under which customers can return or exchange items they have purchased. But, crucially, it was even more strongly correlated with an increase in purchases. There are many ways to set up Shopify return policies, but it is easier for online merchants when they can have a template. Return policy example #3: Dolls Kill's return fees. Some items have a return window of 14 days from the original date of purchase, while others have 15 days. This article acts as a guide for users. Since you are willing to give them back their money if they are unhappy with the service or the product, that means that your product/service works well and your company stands behind it. To complete your return, we require a receipt or proof of purchase. It also has a give-it-a-workout guarantee for its performance wears and if the standard doesnt quite satisfy you, you can request a refund. A return and refund policy outlines how, when, and under what conditions your customers can return purchased goods and services. For physical products, its a good practice to include some details about shipping charges in the event of a return. Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. Receipt Policy 4. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff. Return labels are automatically emailed to customer as soon as the merchant clicks "create return" Merchants can manage a return from the original order, keeping all order history in one place. Refund Policy Questions or concerns about our return policy? T here will be no refunds for cancellati ons made within 30 day s of the event, although substitutions m ay be permitted. Please see, we cannot guarantee that we will receive your returned item. . These laws dictate the bare minimum of a refund and return policy that you have to abide by. Refund Policy Template Examples. For example, you can go from . State laws, however, are the primary drivers of refund policies. Some businesses copy and paste return and refund policies from other websites because they believe people hardly read them. 2. It is important to read the refund policy of a company before making a purchase so that you are aware of their policy in the event that you later decide to return the product. Set a refund policy to set expectations for your ticket buyers. At Step 2, add information about your website/app and business. In addition to physically posting your return policy inside your brick-and-mortar store, its important for it to appear on your small business website. Get your refund policy plus a free 3-day trial of Shopify I'll skip the Shopify trial for now, just create my policy Having a Refund Policy can be a great asset to win over customers from your competition, it gives them security and increases trust in your brand. It must be sent to the following Address (Relevant Address). Required fields are marked *. An angry customer will cost you far more than a refund. To make sure bookings are available for other clients, no refunds will be permitted within 24 . After you publish your event, you can only change the policy to a more flexible one. Why does your business need a return policy? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Save - Print Your document is ready! List any products that may be exempt from returns. Damaged Items Policy 5. If you receive an incorrect product or damaged product we will replace it - please have your packing slip . For example, if a family with change protection cancels 5 days before camp they would normally be entitled to a 70% camp credit. Alternatively, you can click the button beneath it to download the policy in Microsoft Word and PDF file formats. ProSound Gear promises a full refund within 30 days and either an exchange or store credit within 90 days of purchasing its recording equipment and music gear. Here are the main reasons to consider when you are thinking about whether you should have a no refunds policy: If you provide a highly detailed refund/return policy that protects your interests as well, you dont need to have a separate no refunds policy. Return Policy Length 2. Best Buy's return policy is a good example of terms and conditions getting out of hand. The full tuition protection agreement and any differences will be reflected on your specific enrollment agreement. SaaS companies often include information about prorated or partial refunds. When accounting for the refunds section of your return policy, there are two main approaches: refund and no refund policies. If you own a store, this is the refund policy example that can be used. 15 Places to Find Examples. Refund Policy Template Free Download Free Church Templates, Vectors, Stock Photos, PSD Templates, Icons, Fonts, Graphics, Clipart, and Background. Merchandise exchange process must be initiated within 5 days of receiving order. In consenting to be treated, it is important that clients understand and accept this condition. It may be in your best interest to implement a no refund policy instead. 100% satisfaction on every product or your money back if the return is made within 60 days of invoice date. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. In fact, if you go and visit help pages on eBay, you will be able to read that this large company requires all stores to have this type of policy because items that come with refund policies tend to sell far better than those without. Your Refund Policy outlines the terms for how a customer can return goods or request a refund on services rendered. We will gladly adjust any service you receive within two weeks of the original visit. All information, software, services, and comments provided on the site are for informational and self-help purposes only and are not intended to be a substitute for professional legal advice. No Refunds. You also should tell customers at least roughly how long a refund will take for each method you offer. Take, for example, Walmarts return policy: Walmart gives detailed instructions on how customers can return or exchange an item purchased online, and provides user-friendly diagrams to illustrate the process. Then you can attach the text see details and link it to your full policy, just like in the picture below. One of the most important factors to consider while writing a small business return policy is that you need to account for both your businesss and your customers needs. Their return policy has no time limit and purchases within a year can be returned even without any receipt. All returned items must be in new and unused condition, with all original tags and labels attached. Not only do customers expect to find this policy on your site, but its required by various US laws. How many days a customer has to return the product. Without a return policy, there can be disagreements over when and what can be returned or exchanged at the store. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Small Business Trends is an award-winning online publication for small business owners, entrepreneurs and the people who interact with them. After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. It will slow down your sales. In a majority of counties, there are laws that protect the rights of consumers. WithZappos, you have a whole year to return an unused product. Other names for the document: Shipping costs and payment fees are non-refundable. What are Refund and Return/Exchange Policies? Spracht Return & Refund Policy template from Spracht The link where you can find Return & Refund Policy of Spracht is: http://spracht.com/shipping-returns/ It has over 599 words. / You may also use the prepaid shipping label enclosed with your package. Think long term The first step of writing a great refund policy is to stop thinking about returns solely as money lost. Why a No Refunds Policy is Usually Bad for Business? These generic refund policy templates will help you craft your own policy. In the event we cannot supply a product you ordered, _____ {{websitename}} will cancel the order and refund your purchase price in full. In a Refund Policy, the operator of the website or mobile app will disclose all of the necessary information for a valid refund (or, conversely, the operator will discuss whether certain items are nonrefundable). This document can be used for any individual or business that currently sells products or services and needs a well-written Refund Policy covering all of the conditions applicable to their business model. Click File 2. (Store Name) Refund Policy Thank you for shopping at (Store Name)! Macys has updated its return policy to provide requirements for returning merchandise and requesting refunds during the holiday season. This policy usually also includes refund information and customer support contact. We have already stated that a refund policy is a legal agreement. Dont scare potential customers away with an overly long and technical refund policy. Please allow at least [#] days from the receipt of your item to process your [return] or [exchange]. The item must be in the original packaging. For example: "Full refunds if you are not happy with your purchase. Cancellation and Refund Policy. Fashion retailer Dolls Kill is a great return policy example of putting the onus on customers. If you dont allow returns, you should still make this clear to your customers by offering a no return policy. Depending on your profit margins and operational abilities, your small business may not be able to offer the same leniencies in refunds, returns, and exchanges as big companies. Shipping costs are non-refundable! Few customers will maintain a relationship with a brand that isnt committed to their satisfaction. A refund policy can also protect your interests by helping you to play it safe on the legal side. You may cancel by phone or online here. Clearly state if returns, exchanges, and refunds are accepted by a company. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Answer some questions about your business practices. Keeping your return policy page aligned with the rest of your brand will help your business stand out from other e-commerce stores. It is really not worth the risk, so do your math carefully. 1. Keep in mind that these are just examples and may not include certain elements. You will be able to modify it. Thanks for downloading our free template! Retailers can add additional flexibility to their return policies by offering store credit. The federal government propagates the "Cooling-Off" rule which allows for the cancelation of a contract for sale under certain conditions. A Refund Policy is a good idea for any website or mobile app which allows customers to purchase items. Preparation of your order can begin immediately after your order has been confirmed. Refund requests on all our products are handled on a case by case basis and issued at our discretion. Download to your PC Modify to your final needs Adjust your refund policy to match your needs. Good luck with your business! Dont forget to notify your customers if you make changes to your policy. Australia If the customer does return a product, you have to specify what kind of refund they are eligible to get. Home Depot Home Depot advertises its fast and friendly return policy. Are any restocking fees or other charges subtracted from refunded amounts. Some ecommerce stores extend it to a 90-day window for clients, others only offer 15 days. Free trial for 14 days. Protect your business from complaints Your businesss policies are important to your customers as well as yourself. A return policy is a set of rules that merchants establish to manage how customers return or exchange unwanted or defective products that they've previously purchased or received as a gift. Free legal articles and resources. We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Cancellations made seven days or more in advance of the tour departure will receive a 100% refund. Clarify the Type of No Refund Policy. To help you get started, we have created a sample Refund Policy that you can use by inserting your relevant details and publishing it on your Website. Thank you for your purchase. Use our Return & Refund Policy Generator to generate a Return and Refund Policy for your store. Changes To Our Return & Refund Policy Here, the form-filler will be asked about what items are refundable, within how many days a refund will be requested, other notes for the customer, and the business or individual's contact information. If you run an online business where you are directly selling to customers, having a return/refund policy is highly advised. We hope you are happy with your purchase. Create a professional custom refund policy for your website, online store, or business with our easy-to-use refund policy generator, completely free of charge. In a way, customers have the freedom to get a refund whenever they request it. One of the ways to do so is to make them know that you have a money-back guarantee policy. To return your product, you should mail your product to: PO Box 456, Strand, Cape Town, WC, 7139, South Africa. Return Policy Example #1: Luckyleo Dancewear Clothing companies need to be very clear when it comes to what products they'll accept or risk customers wearing apparel then trying to return it. All returns must be postmarked within [#] days of the purchase date. If you have any questions concerning our return policy, please contact us at: There are three big reasons your business needs a return and refund policy: 1. LawDepot. All returned items must be in new and unused condition with original tags and labels attached. If you allow your customers to get refunds on digital purchases, you have to clearly specify which ones. Dog.com details its 30-day return policy on its website satisfaction guaranteed on its pet products. The refund request can be made in writing, via a phone call, online, or in an in-person meeting. Answer a few questions and your document is created automatically. Laws regarding returns and refunds vary from state to state. Let's jump right in. Why a Money-back Guarantee Policy Can be Good for Businesses? Store return policies largely take the same considerations, whether that store is located on a street or on the web. You should give your best to make the refund process as simple and as smooth as possible. Besides removing barriers to purchase, a money-back guarantee can also differentiate your business from the competition and put you in that sweet spot in your niche. Nordstromhas a good return policy with an exception of a case by case basis which is rather vague. Some examples of a no refund policy are a no refund policy for services rendered and a no refund policy for food. The document is created before your eyes as you respond to the questions. Checking out how other companies approach return policies can give you extra guidance on creating your own. / Please note, you will be responsible for all return shipping charges. Use of this site is subject to our Terms of Use. Please call (865) 694-4000 with any questions for Salon Visage. Another thing that you should definitely avoid is inconsistency in your policy, simply because it will get people confused. At last, you will have to specify who will pay for the return shipping. If you purchase a new product directly from Das Keyboard and are not . Refund Policies are subject to both state and federal law. Undergarments and digital purchases cannot be returned. Then contact your credit card company, it may take some time before your refund is officially posted. Some of them are the following: United States - No federal laws are set for refunds. You can modify it and reuse it. We will also notify you of the approval or rejection of your refund. You will receive it in Word and PDF formats. Manage Settings Your Consent. This Refund Policy is not just applicable to the sale of physical goods, it can apply to the sale of digital products or services, as well. There are consumer laws that apply to the no refund policy. E-Commerce Refund Policy. I am here to coach you to your highest level of success, and part of that is requiring a commitment from you that you are fully invested in your coaching package. Outline any other requirements that the customer has to meet to be eligible for a refund. Just make what works for your small business clear in your return policy. Choose this template Start by clicking on "Fill out the template" 2. For example, a policy presented in an informal and playful style wouldn't blend well if your business sells medical services and products. We hope you are happy with your products. To return an item, [please email customer service at [Email Address] to obtain a Return Merchandise Authorization (RMA) number. the event. 3. Are some items restricted from being returned? Free one week trial available which gives access to hundreds of documents. By doing this, your return policy will be displayed during the checkout process, which will look like this: are returned, unopened/unused at your own expense if you accept delivery of the package. And the biggest question many potential buyers have is what you would do if they do not like what they have bought from you? You will receive it in Word and PDF formats. For a period of 14 days from enrolment, a full refund will be given on the total amount of tuition fees paid at the time of cancellation. This policy clarifies refund cases and exceptional circumstances that make our product and services not eligible for a full or partial refund. Must packages be unopened, or can items be returned provided they are in original packaging? Few questions and your document is created automatically when crafting your own that! That store is located on a case by case basis which is vague! Influenced by industries and the biggest question many potential buyers have is what you would do they! The conditions under which customers can return or exchange a product, you can and! ; Save & quot ; fill out the template & quot ; 2 trust within potential customers away with overly Product we will process your return policy template behind our products are handled a! Received a refund and return procedure in the same way they were paid for meeting our customers and! Has flexible rules on items like furniture, jewelry, and refunds vary from state to state Coaching /a! Works for your small business Trends '' is a terrible idea if you put a refunds! 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