Nightly at Late Night Fun Zone, there is an hourly fee of $6.00 USD per hour, per child and $4.00 USD per hour, per child for each additional sibling. Medical conditions are coded privately for internal use. Casinos At Sea will not run a hard credit inquiry on applicants, and only base credit decisions on player banking and gaming history as provided by third party agencies. Praesent vel lobortis ipsum. Does Splash Academy provide meals for the children? Placeat dolore exercitationem laborum labore maiores. Staff will converse with you if you are open. To ensure the safety of our guests and crew, wheelchairs may not be used to transfer from the ship to a tender. If we leave the EU without a deal, the UK Government recommends that you have six months left on your passport on the date of your arrival in an EU country. The service charges are 100% refundable. Godiva830 1.1k September 23, 2012 Staten Island, New York #7 Posted June 9, 2014 I have the NCL card. If you wish to amend or cancel your booking please visit: If I cruise with a Latitudes Member whose tier level differs from my own, which benefits will I receive? Splash Academy is a drop off program for child ages 5 - 12 (Seals, Dolphins) offering high energy, interactive, themed based programming. Both of them made the change without adjusting my rate. We kindly ask that requests for missing cruise only be submitted if the required criteria have been met (i.e. Find out how Capital One has been rated for its application process, customer service, mobile app and more in our latest credit card customer satisfaction survey. If you do not wish to bring your own wheelchair on board, please contact our U.S.-based supplier Scooteround on 001 (888) 441 7575 to arrange delivery of one to the ship. Spiderweb: Minimum height is 42" (106cm) guests must be over 30lbs (14kgs) but under 250lbs (113kgs), Minimum height and weight requirements for attractions will be enforced. A 20% gratuity and beverage service charge will be added for non-complimentary beverages and special occasion items. For dinner reservations made on board, the full cover price per guest will be charged to the guest's account. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Great family fun is offered throughout the cruise. Will we receive four dinners for two if I sail with a guest who is Platinum, Sapphire, Diamond, or Ambassador? For personal credit cards, you can call the number on the back of your card or call: 800-436-7958. Enable Accessibility; This website uses cookies. Guppies Hosted Activities = Activities are hosted by the Early Years Coordinator (or Nursery Attendants on the Norwegian Escape) for parents and babies. In the 'Are you a Latitudes member?' We would also ask you to make sure you've taken out appropriate travel insurance for your Holiday as the European Health Insurance Card (EHIC) will no longer be valid in the event of a no-deal Brexit. network looking for misconfigured or infected devices. Italy - latitudes-europe@ncl.com 00800 03 10 21 21. Please know that children under 12 are supervised when in Splash Academy. 2. Cigar Lounge: Cigar smoking is permitted in the designated cigar lounge. If you suffer from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. LauraS and can automatically generate support tickets, etc. Only the entire and full original value of Peace of Mind and suspended sailing FCCs worth 100% of the fare paid, as well as the bonus 25% or 50% FCCs, are eligible for transfer. This includes pulling up/down pants, buttoning/unbuttoning pants and/or wiping assistance. If I don't use my speciality dinner voucher on one sailing, can I use it on another sailing? Shore excursion discounts are not reflected in the shopping section of ncl.com. Entourage Wristband Lost and/or Cut Replacement Fee: $20.00. This is actually very smart on NCL's part because the forms will record date and time, IP address submitting them, etc. The benefit is only if there are two guests dining on the same visit. Norwegian Cruise Credit Card Review - Credit Score Needed and Credit Limits Spa: Guests that cancel on board more than 24 hours prior to the booked activity will receive a refund for their purchase in the form of an onboard credit. Guests in the Garden Villas may smoke in their private garden and on their private sun decks. I am now a Diamond member, how do I claim my one-time complimentary cabin upgrade? Is one-on-one care or babysitting services provided for children? All guests are prohibited from bringing alcohol on board our ships. Each stateroom will receive a voucher in their Welcome Back card on embarkation day for: Service charges are included in this benefit. you will receive $500 onboard credit. The amount of the Shore Excursion discount is determined by the Latitudes tier level of each guest: 10% for Silver, Gold and Platinum members, 15% for Sapphire and Diamond members, and 20% for Ambassador members. @EllieinNJMany credit cards have perks and benefits when used for travel especially cruises. We upgraded to a Suite but did not receive the additional points. We're sorry. Splash Academy and Entourage staff are required to enforce the set limits and reserve the right to temporarily suspend drop off service to registered guests once the maximum capacity has been reached. Waterslides: Free Fall - Must be 48" (122cm) or taller and weigh at least 99lbs (45kgs) but no more than 300lbs (136kgs). ENTOURAGE FCCs from either suspended sailings or Peace of Mind cant be converted into another currency. Norwegian Communications Centre. This website uses cookies. In addition, children can decide to pack items that match with the common themes; but please know that items will also be created and made onboard for each theme for the children. How can I book a transfer from the airport to the pier? Click on the 'Report a missing cruise' link on the 'Cruise History' tab and submit the information requested. EllieinNJ, October 13 in Norwegian Cruise Line. This is offered across the fleet and is not a drop off programme. In the event of a no-deal Brexit, UK registered EHICs will no longer be valid. How do I find out the details of the Concierge Service, Priority Restaurant and Entertainment Seating, Priority Tender Tickets and Priority Disembarkation? If there is a service issue can the service charges be adjusted on board? Teens participating in our programmes are prohibited from smoking, drinking alcohol and using profanity. The same applies to staterooms close to nightclubs, lifts or staircases, kitchen galleys, fitness centre, kids and teens facilities and when tender boats are in operation. You may also use your debit card however please be advised that we obtain pre-authorisation, as we do for all Credit Cards, and some banks hold these funds for up to 30 days. For reservations made before February 3, 2017, present your keycard in the Internet caf to receive your free Internet minutes. CC Help Jenn Any assistance provided by Norwegian Cruise Line, its team members or service providers does not form part of the contracted services unless agreed differently in writing or where required by legal regulations (for example, in accordance with EU regulation 1107/2006 dated 5 July 2006 on the rights of disabled persons and persons with reduced mobility when travelling by air and EU regulation 1177/2010 dated 24 November 2010 concerning the rights of passengers when travelling by sea). Please be aware that shipboard time may differ from the port of call and it is the guest's responsibility to follow the shipboard time. The deadline to use Peace of Mind is January 31, 2022. Please refer to FAQ Are there any fees I should be aware of? 24-hour Internet service and arcade games are available on the ship and are accessible with your stateroom key card. On Pride of America, discount is on any item excluding sale items, alcohol, tobacco, Na Hoku jewellery and onboard entertainer products (including their CD's and DVD's). Last updated: Jun 2022. It is recommended that you check the Dolphins Programme for all drop off locations. Please refer to FAQ regarding authorised pick up people. Norwegian's Future Cruise Credit (FCC) is credit that you can use for your next Norwegian cruise. To receive points for a missing cruise, you may be asked to provide your reservation number, a copy of your cruise ticket (eDocs), and/or key card. Any Youth Counsellor on board the ship is available to assist. Parents/guardians/adults are only allowed in Splash Academy and Entourage facilities on embarkation day during the registration process. If you want to alert the company of an unpleasant experience you've had on your cruise, you can call the customer service number at 00800-0310-21-21 or submit your complaint using the post-cruise feedback form. Click here for more information. Can my child move up an age group if celebrating a birthday during the cruise? - A child must be 5 years old to register for Splash Academy. NORWEGIAN CRUISE LINE - 667 Photos & 734 Reviews - Yelp Wine is not included. Max weight is 300 lbs (136kgs). I am trying to make sure you get all you deserve. Full details on renewing your passport can be found here. Who will be asked to purchase cruise activities with a credit card? . What cabin categories are included in the one-time complimentary cabin upgrade? How long do I have to take my complimentary cruise once I become an Ambassador member? Step 3: 24-Hour Dismissal with Parent/Ship Notification - If the inappropriate behavior does not stop, he/she will be dismissed from the Entourage and Teen Programme for 24 hours. What happens to CruiseNext certificates that were used on a cancelled reservation? You will also see your Latitudes number on the monthly Latitudes Insider Offer email. Therefore, at 10:30 p.m., the 10 -12 year old will be signed out from Splash Academy, unless the parent registers the child for Late Night Fun Zone. For men, it's jeans or slacks with a collared shirt and closed-toed shoes. In order to comply with government regulations covering departure manifests, be sure to register online through our website (www.ncl.eu) after you have paid in full and before you leave on your Norwegian Cruise Line holiday. Manage my Credit Card | Existing Customers | NatWest As government regulations evolve, our health and safety protocols will evolve as needed to ensure compliance. Do my children have access to the internet and arcade? Contact our international offices for information on special offers for international guests: UK - uklatitudes@ncl.com 0845 2018926 (+44845 2018926) $18.50 USD per person per day for The Haven and Suites; $15.50 USD per person per day for all other stateroom types, $18 USD per person per day for The Haven and Suites, $15 USD per person per day for all other stateroom types. We like to travel and participate in activities as a family, what activities can I expect on board? *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. Activities are flexible, subject to change, and age groups could be combined. I've stayed at hotels that do indeed put the charge through in advance of your arrival at the hotel. Are benefits the same for international guests? It's important you obtain travel insurance and check that it covers your current circumstances, including any medical conditions. All wheelchairs and scooters must be stored in your stateroom; they cannot be left in the hallway or any other public area. Corkage Fee is not applicable to guest with beverage package. How did the refreshed point structure affect the tiers? NCL customer service, not good! A pager or handy phone will be issued to alert you when your child needs assistance. You can renew your passport online or by going to a Post Office with a Check and Send service. The cruise is for 2 people. Persons with cardiovascular disease, hypertension, spinal injuries or pregnant are not recommended to participate, Aqua Racer: Height requirements: Minimum 48 Weight requirements: No minimum weight; maximum weight not to exceed 300lbs for both solo and double tube riders, Ocean Loops: Height requirements: Minimum 48 Weight requirements: Minimum weight 130lbs; maximum weight 300lbs. Rewards points are not applied for Cruise Tour nights or hotel stay nights. Their name tags tell you where they're from. The following items are not included in the cruise fare: For your convenience, all shipboard expenses are charged to your Onboard account. Apr 1, 2014. Suspendisse ac tellus ultricies, hendrerit neque sit amet, laoreet leo. Kids 12 and under are welcome to wear nice shorts in all our restaurants. Norwegians Enhanced Peace of Mind Policy was available from December 30, 2021 through January 31, 2022. POM FCCs must be redeemed by December 31, 2022, for sailings departing on or before December 31, 2022. We recommend that guests who purchased travel protection or independent travel insurance submit a claim through their carrier. In the event the facilities reach maximum occupancy, there could be delayed wait times for drop off. Donec nec fringilla ipsum. Reservations are required for the service. Due to unpredictable circumstances at sea, Norwegian Cruise Line must reserve the right to refuse or revoke passage to anyone who, based upon objective standards, is in a physical or mental condition that jeopardises the safe operation of the vessel, who poses a direct threat to the health or safety of others or who may require care beyond that which Norwegian Cruise Line can provide. IMPORTANT: To learn more about how to prepare your clients for sailing please visit the pre-cruise requirements page at www.ncl.com/prepare-for-your-cruise/2021 for all required documents and protocols. Max weight is 300 lbs (136kgs) Skytykes (child's course) available for under 48" (122cm) as long as chaperone is present. If you do use a wheelchair, you must bring your own and it must be collapsible. What are some commonly used cruise terms I should know? Note FCCs have no cash value and cannot be redeemed for cash. Lorem ipsum dolor sit amet, consectetur adipiscing elit. regulations, no nappies of any kind are permitted in the swimming pools or jacuzzis, including those marketed as "swimmers". You can also telephone, telex, radiogram or fax to anywhere in the world and be billed* at applicable ship-to-shore rates. Parents or guardians must alert the Youth Staff of any allergies, required medications or special needs of their child/teen when registering. When Feel Free Play is not in session, children are placed in their appropriate age groups for programming. Once the transfer takes place, the receiving guest is now the owner and the previous owner cannot request a transfer back. Is the water onboard safe to drink? How long will it take to receive my POM future cruise credit (FCC)? For further information see www.ncl.eu. If no children are signed up or dropped off by 11:30 pm for the nightly service, the youth centre will close for the evening. Splash Academy does not offer dinner service if the ship departs the port at 5:00pm or earlier, therefore, if your child was dropped off for afternoon lunch/port play, it is highly requested that you check on your child by 5:30pm as he/she may be hungry. She said she was my agent and point of contact with any questions or concerns. Nullam egestas urna eget mauris interdum, consectetur pretium turpis condimentum. travel agent rates, employee rates, vendor rates and cruises taken via a cruise certificate (for example, cruise winners and Bingo winners), do not receive Latitudes Rewards points. A few of the commonly used terms to get you ready to set sail. By continuing to browse the site you agree to our use of cookies. Calls may be recorded. Log in to or register at My NCL to see your Latitudes Rewards points balance, tier level, cruise history and Latitudes Rewards number. Fusce fermentum nibh odio. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Norwegian Cruise Line sailing. Waterslides: Spider Mountain - Must be 42" (106cm) or taller. Ticketed passengers who (1) purchased the cruise in US dollars, CAN dollars, GBP or Euro's, and (2) do not have a Shore Excursion, Dining or Entertainment reservation on record prior to June 29, 2011. Hours of . Visit some of our other popular pages: 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruisetour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line.

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