In response to AndrewJSel, Thank you for letting the group know! Jul 1, 2020 10:17 AM in response to ainternational1 I do have exactly the same problem on my new recently bought 2020 MacBook Pro. Ive tried rebooting and changing security settings, but to no avail. Q: If you don't own the latest and greatest MacBook Pro, you'll need a USB-C to ThunderBolt 2 adapter and a Thunderbolt cable to connect an older Mac to use the LG UltraFine as a 4K (or lower) resolution display. Like most IPS monitors, it has great wide viewing angles. I tried unplugging everything else, restarting, and either there's only sound that comes out, or the display turns on but only works at 640x480. QameraDesign, Jul 16, 2020 6:49 AM in response to freesf, User profile for user: Mac mini (2018), Mac Pro (Early 2008), GA-Z170X-Gaming 7, Sapphire Pulse Radeon RX 580 8GB GDDR5, Radeon Pro W5700, Sonnet Echo Express III-D, Trebleet . Use the LG UltraFine 5K Display with your Mac or iPad Pro - Apple Support. Large, top quality, high resolution displays aren't cheap, and the LG Ultrafine 5K is no exception. In response to Aden_Celeste, Oct 22, 2020 5:01 PM in response to Aden_Celeste Any suggestions? Does any one has a work around? My current setup: 10700K Z490-E Strix ThunderboltEX 3-TR AIC card (original firmware) It's free to sign up and bid on jobs. First, let's start by resetting the SMC and NVRAM on your MacBook Pro. Refunds. any proposed solutions on the community forums. In response to ilya223. Less, User profile for user: 4. When the LG Ultrafine 5k was launched it was explcitily "built for mac" where there was no indication of compatibility with Windows devices. In response to chrisg_01, Yes i did reset SMC, PRAM and even reinstall OS, I have also checked another devices (the same configurations) and different monitors (same model), This problem facing ONLY MBP 13 2020 with Intel 10th generation processors. Sales and To start the conversation again, simply ask a new question. Expansion Card: https://www.newegg.com/Product/Product.aspx?Item=9SIA4UG7G53537&cm_re=Asus_thunderbo. I have a Macbook Pro 16 inch - 2019 with Intel Core i9 processor connected to an LG 5k 27 inch screen. Take it up a notch with the LG UltraFine monitor, boasting an immersive 27-inch display with 5120 x 2880 resolution and 218 ppi that lets you experience the beauty of a MacBook or MacBook Pro on a large 5K screen. The screen and built-in speakers are perfect. In other words, the LG 5K webcam is fine. Submitted issue, Sep 13, 2020 12:54 PM in response to QameraDesign This is quite the issue. The first time I connected it to my new MBpro late 2016, everything works fine. All postings and use of the content on this site are subject to the. March 6, 2020 5:56 am. There is an issue with the new MacBook Pro 2020 and the integrated webcam in the LG 5K monitors. I am running a 2019 Macbook Pro 13 Inch with a Core i7 and 16G ram. provided; every potential issue may involve several factors not detailed in the conversations I did a reset of my display via the LG screen manager and also reset the USB settings. I have a problem with my MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports), Everything works fine, but camera on LG UltraFine 5K Display works so bad, it sticking and freezing. With the new monitor, there issue is almost non-existent. Jul 15, 2020 4:13 PM in response to freesf The 5K UltraFine display retails for $1,300 and offers one Thunderbolt 3 port and three USB-C ports. It could be that the video goes from the Radeon to the computer then out the Thunderbolt 3 chain to the 5K display (like how acceleration of the built-in display of a laptop from an eGPU works). What you need is an adapter that converts HDMI to USB-C - such as the Wacom Link Plus. Jun 29, 2020 5:45 PM in response to rose_10 Apple may provide or recommend responses as a possible solution based on the information I hope this information helps. In response to ilya223, Hi .. The LG Ultrafine 5K takes image fidelity a step further and the results are astounding. More While the LG monitor has not been discontinued, it is harder to . Having to use the MacBook Pro camera rather than the LG. brenden dv, Jul 24, 2020 12:46 PM in response to ilya223, User profile for user: Q: Looks like no ones replied in a while. Mine is currently showing firmware version "9.4" and revision "1" for the 3.04 firmware package. I upgraded. Looks like no ones replied in a while. To start the conversation again, simply ask a new question. Similar issue here with Mac mini M1 and LG UltraFine 5K display (with camera and speakers) connected via ThunderBolt: unable to connect "Virtual Video Camera" to "Windows 10 Arm" now. Search for jobs related to Lg ultrafine 5k display not working or hire on the world's largest freelancing marketplace with 21m+ jobs. I can then see tiny white flicker in form of stripes on the right side of the . I've also checked that display on MBP 13 2017 (Two Thunderbolt 3 ports) and MBP 16 2019, and i hadn't have that problem. This site contains user submitted content, comments and opinions and is for informational purposes brenden dv, Aug 13, 2020 4:49 PM in response to cassmonk, User profile for user: Jun 29, 2020 5:34 PM in response to freesf captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of The LG Audio and LG Video are both there, and I can control the monitors sound and brightness without issue. Jan 11, 2021 5:51 AM in response to ilya223 Less, User profile for user: But, it has a built-in camera which freezes after the first 5-10m of a call (in MS Teams and Zoom). But after some time after starting the System, a bug occurs. So, I am keeping the new LG 5K (build on 2020) monitor. When using my older 2018 MacBook Pro there is no problem. It cannot be that we buy your top tier equipment and simply does not work!! Same problem here, but a different screen. To start the conversation again, simply ask a new question. Hello freesf and welcome to Apple Support Communities. only. To start the conversation again, simply ask a new question. To start the conversation again, simply ask a new question. LG Laptop webcam not working Windows 11. After building the system with this configuration, running the Nvidia's DP output into the Thunderbolt AIC, and connecting the LG 5k monitor via its Thunderbolt cable, a fresh install of Ubuntu loaded up fine, and we were able to log into the Gnome 3 desktop just fine. I'm thinking an issue with the thunderbolt integration on the new MacBook pros. Any thoughts and help on this would be great! It does not address your exact issue, although it does assist in troubleshooting an external monitor for issues. Whenever I remove the laptop from the thunderbolt port, the next time I place it back, the camera does not work. Jan 12, 2021 10:09 AM in response to avram144 iOS 10.2, Product is being sold AS IS for parts only. Is there going to be an update soon to fix this? In response to Fodde. As you have already isolated the issue to the web cam in the monitor (i.e., the integrated camera in the macBook Pro itself works as expected) and other functions are not affected, you'll want to deal directly with LG on this. Native Refresh Rate 60 Hz. Refunds. Another reason according to Ars . If you try and fiddle with the port you might get it to come on. The USB-C to HDMI cable probably only works in one direction (USB-C output of computer to HDMI input of display). any proposed solutions on the community forums. In response to thakkrad. After reportedly getting out of the . Looks like no ones replied in a while. You can drive the LG Ultrafine 5k in W10 using a Thunderbolt 3 AIC (AsRock one ATM is the only one I tested) and a motherboard with the Thunderbolt 3 header on it. Analogue 3.5mm input: 0: Number of USB 2.0 port: 0: Number of USB 3.0 ports: 3: . macOS Compatibility. The issue is Catalina! Jul 16, 2020 6:24 AM in response to AndrewJSel After doing some video chats with Skype, Ive got serveral problems. The LG UltraFine 5K Display works with the following Macs at 5K (5120-by-2880 @60Hz) resolution: The display will work with the following Macs at 4K (3840 x 2160 @ 60Hz) resolution when utilizing . It is this simple. blainegunn, Nov 25, 2020 10:55 AM in response to Aden_Celeste, User profile for user: Apple may provide or recommend responses as a possible solution based on the information MacBook Pro (16-inch, 2019) 2 Ultrafine 5K displays. The Apple Studio Display is, as expected, more expensive (starting at $1,599) than the LG 5K ($1,299) with an important caveat. Correction: When I remove the thunderbolt cable connecting the monitor and the laptop, the front facing camera from the lg 5k monitor stops functioning. provided; every potential issue may involve several factors not detailed in the conversations But now with new system it is hard that this will be ever addressed, Question: omissions and conduct of any third parties in connection with or related to your use of the site. I have tried the SMC reset, reboot, plug, unplug, but it never shows up in the system information screen. The real benefit is that macOS does a lot better on 5K at 27" than it does with 4K at 27", and most 4K displays are 27". Under the 'Hardware > Thunderbolt' menu choose your LG 5K Display. We understand from your question that the camera on your external monitor is not working as expected. It'll run you for $1300 when it goes on sale in December. The item that does not function as intended and is not fully operational. The issue is not with the LG UltraFine 5K monitor webcam, but with the line of MacBook Pro 13" released in 2020. However, I bought the r2.0 version of the same card, which happened to have an additional internal mini DisplayPort connection - like, you could . only. Late 2016, Mar 25, 2017 4:28 PM in response to Tmae5000 I have a problem with my MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) Everything works fine, but camera on LG UltraFine 5K Display works so bad, it sticking and freezing. I am sorry, but you misunderstood my post. Question: How can we raise the awareness to apple about this? I only have the laptop plugged into the monitor right now and it doesn't detect the webcam. It delivers decent overall picture quality, with very good low input lag and decent motion handling. For the FaceTime camera issue, follow the guidance here to select the LG 5K camera: Choose a camera or microphone for FaceTime calls on Mac. That's a 4096 x 2304 resolution (more than 9.4 million pixels) with the same wide color support and three USB-C ports. Jul 18, 2020 2:52 PM in response to jondunning What should I do? Please read the listing description for ful No solution as yet. jondunning, Jul 18, 2020 2:33 PM in response to QameraDesign, Jul 18, 2020 2:52 PM in response to jondunning, User profile for user: I have the above and plugging in new LG 5k monitor the camera does not recognise and start up on the monitor even when I select it from within apps requiring camera eg FaceTime, Google Hangouts etc. What's wrong with MBP 13 2020? In response to HolkhamStudios. I want to share with the group that I purchase a brand new LG UltraFine 5K (build on 2020) to test the MacBook 13" 2020 LG 5K webcam issue. I have two LG UltraFine 5K monitors 27". To start the conversation again, simply ask a new question. Apple disclaims any and all liability for the acts, LG UltraFine 5K monitor 27" webcam choppy working with new MacBook Pro 13" 2020 xsphinx, Mar 25, 2017 4:28 PM in response to Tmae5000, call Within the menu for the device you should see "Firmware Version". 2. MacBook Pro 13, rose_10, Jun 29, 2020 5:34 PM in response to freesf, User profile for user: Just connected my new M1 to my LG Ultrafine 5k and it blanks out randomly despite using the same connection that works fine with my 2018 Macbook Pro and despite the M1 Mini driving a 4k VewSonic (HDMI) without any issues (which looks quite nice, but would prefer to be able to use the 5K and its built in camera. Apple disclaims any and all liability for the acts, I have also a MacBookpro 2019 and it works well with LG monitor please escalate to development teams and fix problem with a Update of Mac OS, who tested the 2020 MBP ? Even choosing sound and camera output via the LG, the OS always choose the build in . No fix but plugging in / out again. I remember my problems with old Apple Thunderbolt Display, but LG works flawlessly. Built-in camera: yes: Screen surface: Gloss: Built-in speakers: yes: Connectivity. So if you want a 27" display that will look optimal on both Windows and Mac . When connecting a MacBook Pro 2020 to the LG 5K monitors integrated webcam is choppy and freezes constantly. Question: Q: LG Ultrafine 5k Monitor camera not working for Mac Book Air 13" 2017. The LG Audio and LG Video are both there, and I can control the monitors sound and brightness without issue. When connecting a MacBook Pro 2020 to the LG 5K monitors integrated webcam is choppy and freezes constantly. After doing some video chats with Skype, Ive got serveral problems. The LG UltraFine 4k is a decent 23.7 inch, 4k monitor. wheresaldo, Jul 15, 2020 6:08 PM in response to AndrewJSel, Jul 15, 2020 6:11 PM in response to wheresaldo, Jul 16, 2020 6:24 AM in response to AndrewJSel, User profile for user: In fact, after its release, Linus . Apple disclaims any and all liability for the acts, Sales and All updates installed but no improvement. Looks like no ones replied in a while. 27" 5K resolution (5120 2880) IPS LED UltraFine > display. In response to Aden_Celeste. We're happy to help you with this issue of your LG 5K camera not working with your MacBook Air. Let us know what happens, and we'll go from there! All postings and use of the content on this site are subject to the. In response to jondunning, Same. Is there anything else you did besides update to 10.15.6? I own a 2020 Macbook Pro with the 5600m and Intel i9 2.3ghz. Having the same issue, tried 2x 5K LG monitors and 2x 2020 MBPs, all combinations have the same issue. Thank you for the additional information regarding your device. 5K monitors. omissions and conduct of any third parties in connection with or related to your use of the site. Tmae5000, LG Ultrafine Display Sound / Camera Problem, User profile for user: For that you also get a built-in . Well, it didn't get a mention on stage, but LG has a new 21.5-inch UltraFine 4K Display. only. Should that behavior still continue, youll want to reach out to LG to get further assistance: Get Product Help & Support | LG. MacBook Pro 13, The display features up to 500 nits of brightness with a 5,120 x 2,880 resolution and P3 wide . TL;DR You can drive the 5k ultrafine with an ASRock AIC and a Compatible asrock board its got 10bit color and looks gorgeous any proposed solutions on the community forums. only. They were working fine until recently one of them won't turn on. Going back to any other monitor feels like a lesser experience. Refunds. Teddy_B, Jul 15, 2021 9:11 AM in response to thakkrad, call In response to freesf, Has anyone tried with OS 10.16 (Big Sur beta), Jul 18, 2020 2:33 PM in response to QameraDesign LG UltraFine Display's camera freezing on MBP 13 2020 1-800-MY-APPLE, or. See at Apple. I had this issue as well. I have tried shutting down the mac and plugging everything in and out and the one display won't turn on. omissions and conduct of any third parties in connection with or related to your use of the site. A forum where Apple customers help each other with their products. I do not even have a camera entry in the Windows Device Manager. In response to cassmonk. In response to QameraDesign. In Teams, the camera froze (still image) - in Zoom the image goes black. MacBook Pro with Retina display, In response to freesf. Something like that. We would recommend using the resource below. This site contains user submitted content, comments and opinions and is for informational purposes Does any one have similar configuration and can confirm the problem? LG UltraFine 5K Occasionally Doesn't Turn on When Connected to a MacBook Pro and This Happens When a Router Is Close by. macOS 11.4, Jul 15, 2021 9:11 AM in response to thakkrad Jul 15, 2020 6:08 PM in response to AndrewJSel The first time I connected it to my new MBpro late 2016, everything works fine. LG UltraFine 5K Display is best choice for entertainment and communication, such as watching movies, Face Time calls and online chat. In response to ilya223. Sales and Is there a problem with connecting this generation of mac via Thunderbolt 2 to Thunderbolt 3 adapter to the monitor does one think, or is there a problem with the monitor (which is running the latest firmware update), Aug 13, 2020 4:49 PM in response to cassmonk In response to sabitau, Jun 30, 2020 6:38 PM in response to freesf Nov 25, 2020 10:55 AM in response to Aden_Celeste More By . The problem is once you have upgraded you cannot go back! I have the above and plugging in new LG 5k monitor the camera does not recognise and start up on the monitor even when I select it from within apps requiring camera eg FaceTime, Google Hangouts etc. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Built-in stereo speakers, camera, and microphone deliver a rich media experience. Sales and LG Ultrafine 5k Monitor camera not working for Mac Book Air 13" 2017 I had the same problem with my LG 5k monitor and the solution presented here fixed it: My FaceTime camera is not working in El Capitan (Thunderbolt Display), Question: MarkW_NL, Aug 28, 2020 1:45 AM in response to HolkhamStudios, Sep 28, 2020 8:57 AM in response to ilya223, Oct 22, 2020 4:37 PM in response to Aden_Celeste, Oct 22, 2020 5:01 PM in response to Aden_Celeste, User profile for user: The LG UltraFine 5K Display is Apple's answer to MacBook Pro customers who wish to connect their notebooks to an external display with a single cable. Sales and 27 UltraFine 5K IPS Monitor with macOS Compatibility | LG US Business, Jun 30, 2020 7:12 AM in response to freesf I have read they route directly to the CPU rather than through a controller? Jul 15, 2020 6:11 PM in response to wheresaldo captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I thought about to try install macOS Big Sur beta but it has a lot of bugs for now, If you want i can record some videos to show you the problem and you will see, Jul 24, 2020 12:46 PM in response to ilya223 Its better but nowhere near fixed. provided; every potential issue may involve several factors not detailed in the conversations From what I read in other threads, it looks like most owners of a 15'' tbMBP can use the 5K monitor with Bootcamp running Windows. Having the same issue! There is no problem with MBP 15 (2016-2019), MBP 13 (2016-2019), I think this is processor or driver problem. Clear Visuals and Live Sound. Sorted by: 2. We can confirm that the issue only happens with the MacBook Pro 2020. To start the conversation again, simply ask a new question. Refunds. The integrated webcam in both LG 5K monitors was working as expected (smooth) with MacBook Pros from 2018 and 2019. thakkrad, User profile for user: bkavakli, Jan 7, 2021 6:32 AM in response to ilya223, Jan 11, 2021 5:51 AM in response to ilya223, User profile for user: The 2020 MacBook Air on its own the camera wakes just fine. This site contains user submitted content, comments and opinions and is for informational purposes provided; every potential issue may involve several factors not detailed in the conversations Aden_Celeste, Oct 22, 2020 4:32 PM in response to ilya223, User profile for user: This is unacceptable that Apple is doing nothing to fix this problem - I need to use the camera built into the LG monitor since my MacBook Air is connected to it most of the time. I agree it is unacceptable!! Add to that an unbelievable color spectrum of P3 99% and you'll be editing and enjoying high-res photos like never . Apple may provide or recommend responses as a possible solution based on the information To start the conversation again, simply ask a new question. The camera works normally fine, however during video calls it freezes every 5 minutes. The LG 5K monitor was purchased from the Apple Store. The trick is that it allows two DisplayPort connections: one DisplayPort connection only supports 4K, so if you run two DisplayPort cables from your video card into it, you should be able to run 5K! Apple may provide or recommend responses as a possible solution based on the information While there was no teardown initiated, it looks like part of the problem why the LG UltraFine 5K display is unable to function is due to lack of EMI shielding. I did update the MacBook Pro 13" 2020 to 10.15.6 and connected to the LG UltraFine 5K and I did not see improvements :(. Chattanoogan, Aug 13, 2020 4:58 PM in response to cassmonk, call This issue in not with my 2019 from where I recently migrate. Update macOS on Mac. Nor with the 2018 that I have. Refunds. The LG UltraFine 5K Display (Model 27MD5KL-B) requires Mac with a USB-C port or Thunderbolt 3 (USB-C) port running macOS Mojave 10.14.6 or later, or iPad with a USB-C port running iOS 12.4 or later. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Supermanfan, Sep 13, 2020 12:54 PM in response to QameraDesign, Jul 27, 2020 3:12 PM in response to Supermanfan, call 1-800-MY-APPLE, or. Apple disclaims any and all liability for the acts, Q: Unfortunately (or perhaps . The monitor speakers are however recognised and work . Thanks for reaching out through the Apple Support Communities about that difficulty with the built-in camera for your monitor. Looks like no ones replied in a while. In response to freesf. Hey, Ive got a problem with my new LG Ultrafine 5k Display. Anyway, just confirming another person with the same problem here Oct 22, 2020 4:32 PM in response to ilya223 Didnt test it well, Jan 12, 2021 10:06 AM in response to Fodde and the LG Ultrafine 5k 27inch. Get help with video issues on external displays connected to your Mac, Aug 28, 2020 1:45 AM in response to HolkhamStudios Aug 13, 2020 4:58 PM in response to cassmonk This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. Oct 22, 2020 4:37 PM in response to Aden_Celeste cassmonk, LG Ultrafine 5k Monitor camera not working for Mac Book Air 13" 2017, User profile for user: Hello altogether, so I have an LG UltraFine 5K display which I currently connect to a Windows PC with an RTX 2070 Super via USB-C. Basically this works as you would expect. In response to avram144. To start the conversation again, simply ask a new question. AndrewJSel, Jul 15, 2020 4:13 PM in response to freesf, User profile for user: omissions and conduct of any third parties in connection with or related to your use of the site. I can get the camera to appear in Windows Device Manager by selecting LG UltraFine Display Camera . The LG UltraFine 5K Display features a 5120 x 2880 resolution, a P3 wide color gamut, 500 nits of brightness and built-in stereo speakers, camera, and microphone. Question: LG Ultrafine Display Sound / Camera Problem. LG Laptop camera Not working Win 11. In response to cassmonk. We have tested the two LG 5K monitors, with 3 different MacBook Pros, from 2019 . Have you had the chance to test your monitor with another cable or computer? A forum where Apple customers help each other with their products. Customers interested in purchasing the UltraFine 5K should remember that Apple's 25 percent discount on USB-C and Thunderbolt 3 accessories is still scheduled to end on March 31, so they have just . Operating System: Ubuntu Linux 18.10. We have tested the two LG 5K monitors, with 3 different MacBook Pros, from 2019 and two 2020. We have tested the issue with several MacBooks and also three LG 5K monitors. Well i too have this same issue makes me regret buying the LG UltraFine and buying a new machine. 1-800-MY-APPLE, or. I see you are facing some difficulty with some LG monitors when they are connected to a 2020 MacBook Pro. Sep 28, 2020 8:57 AM in response to ilya223 Less, LG UltraFine 5K monitor 27" webcam choppy working with new MacBook Pro 13" 2020, Jun 29, 2020 5:45 PM in response to rose_10, User profile for user: When connecting the monitor to the laptop using the USB-C cable supplied with the monitor, it recognised in Display settings on Windows 10, the secondary monitor is named as LG Ultrafine but the monitor is not active and switching the multiple displays option to extend makes no difference. any proposed solutions on the community forums. I am running a 2019 Macbook Pro 13 Inch with a Core i7 and 16G ram. The MacBook Pro 2020 webcam works fine with the apps. I believe it is a related issue And nowadays it disturbs a lot due to the remote working reality.

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