Permissions required: User has view request permissions. JIRA REST API Example Create Issue GET /rest/servicedeskapi/request/{issueIdOrKey}/participant. GET /rest/servicedeskapi/request/{issueIdOrKey}/sla. Jira Service Management is the source of truth for both minor and major incidents. Are you looking for server documentation? To search for issues that belong to a particular epic in team-managed projects, use parent. Create issues and comments from email the number that Jira automatically allocates to a component). After the migration has stopped running, you will find a link to download the error logs on the top of the details page. To break your attachment and project data migration into different stages, select Attachments only. the Jira Cloud Migration Assistant to migrate Links to projects and issues not in the migration. This takes you to the Agree to app migration screen. All checks are listed as part of the following four groups: You can use our troubleshooting guide to tackle some of the common errors and warnings. Choose Find new apps and search for Jira Cloud Migration Assistant. This method returns all customer requests for the user executing the query. Learn how migrating attachments only reduces downtime. You will only see results for products you have access to. Specifies whether to return public comments or not. List of IDs for the temporary attachments to be added to the customer request. a Jira Service Desk "portal-only" user, etc. With the Jira Service Management mobile app, submit, approve, and resolve issues quickly, from wherever you are. In case you are wondering, review a comparison of the Jira Cloud for The REST APIs are for developers who want to integrate JIRA Service Desk with other applications, and for administrators who want to script configuration interactions with JIRA Service Desk. An optional comment can be included to provide a reason for the transition. Note that the comparison operators (e.g. The ID or key of the customer request from which the attachments will be listed. JIRA Service Management is Atlassians flagship solution, a service desk software product thats cloud-based and designed for Dev, IT, HR, legal, and other internal support teams. Manage and Audit Access Rights across your Infrastructure. The ID or key of the customer request to be subscribed to. Returns the customer requests, on the specified page of the results. When you are ready, invite your users. In Jira, we can use the field configuration to make the fields compulsory or mandatory. The required fields marked with the red asterisk (*) on every transition screen. Were making changes to our server and Data Center products, including the end of sale for new server licenses on February 2, 2021 and the end of support for server on February 2, 2024. An intuitive, integrated, and automated ITIL-ready IT service management (ITSM) solution that optimizes productivity. ; participant returns the participant details, if any, for each customer request. SolarWinds Service Desk is a 2020 TrustRadius Winner. If you use Jira as a knowledge base for Jira Service Management (formerly Jira Service Desk), your Jira Service Management users may also be migrated along with your Jira users. Jira issue link types have the following properties: For example, a link type could have the following properties: When searching issueLinkType, Jira searches all three properties. Integrate Opsgenie with Jira Service Management This is the reference document for the REST API and resources provided by JIRA Service Desk. Learn more about product access. You can also use the filter to locate inactive projects (havent been updated in the last 30 or 90 days).When you've chosen all your projects, selectApply changes.This takes you back to the Choose your migration options screen.After you have selected your projects, you will have the option to select your users and groups. If you have critical data managed by apps on your Server, be sure to check with the app vendor about the best process to migrate that data. Default: 50. In case you are wondering, review a comparison of the Jira Cloud for Search for all requests shared with an organization. If you choose to migrate Stage 1 apps and the app data migration fails, you will need to contact the respective Marketplace Partner (app vendor) for support. You can also search for issues without any labels to easily identify which issues need to be tagged so they show up in the relevant sprints, queues or reports. links to the Atlassian Marketplace Terms of Use, the Marketplace Partners Privacy Policy, and the Marketplace Partners Terms of Use. A status represents the state of an issue in its workflow. Review the information on How it works screen, and then select Connect to cloud to continue. Jira Depending on the type of migration, there may be some things you need to do once your migration is finished. JIRA Interview Questions Best Practices: Strategies for Defining your JIRA The table below explains the various progress statuses for app migration. JIRA templates and JSPs. Authorization flow. GET /rest/servicedeskapi/request/{requestIdOrKey}/feedback, This method retrieves a feedback of a request using it's requestKey or requestId. For example, add a red stripe to issues that have some blockers, and keep all other issues green. Jira Service You will only see results for products you have access to. The result? It is possible for your Jira administrator to change the name of a security level, which could break any saved filter that rely on that name. What is a request? The following image shows the agreement screen included in the migration assistant for this EAP. For Jira Service Management, you can set both Jira fields and Assets fields. Jira This app does not have an automated migration path. Ensure youre ready to migrate with these pre-migration checklists for Jira, Confluence, and Bitbucket Server or Data Center. Use this JQL query to add colors to your issue cards! Service Desk What are issues and requests You can migrate everything together or break it up into different stages. The Edit Application dialog for Web Access appears. Don't pay attention to the format. Search for issues that belong to a particular component(s) of a project. Jira Service Desk was created in 2013 after we noticed that nearly 40% of our customers had adapted Jira to handle service requests. Examples of using smart values with dates. In Jira, we can use the field configuration to make the fields compulsory or mandatory. You can search by component name or component ID (i.e. Learn more. Export Tools Export - CSV (All fields) Export - CSV (Current fields) Choose a delimiter Comma (,) Semicolon (;) Vertical bar (|) Caret (^) Export Cancel. a Jira Service Desk "portal-only" user, etc. Returns the visible attachments from the customer request. Jira Service Management Cloud documentation To agree again, click View policy and re-confirm your agreement. The Customers option is available only if you have Jira Service Management in your Server instance. Atlassian Community You can select the No customers option to not migrate customer accounts. Jira smart values - text fields For Jira Service Management, you can set both Jira fields and Assets fields. A multi-value parameter indicating which properties of the customer request to expand, where: The starting index of the returned objects. Response limitations: For customers, only a request they created, was created on their behalf, or they are participating in will be returned. in Jira Service Management Response limitations: Customers are returned public comments only. For example, {issue.key} and {issue.id} are available to webhooks registered for events related to issues. Issue data (Jira format) payload for Send Web Request action; Limitations in team-managed projects for automation rules; Permissions required for Jira Cloud automation rules; Run Jira rules as another user; Test a Jira automation rule using the Manual trigger; Transfer Jira automation rules from one user to another Your saved migration will be listed on the migration dashboard, where you can View details or Run it. If you chose an alternative app on the app assessment table to replace an app you have on your Server, there cant be a migration path. It wont delete anything from either your Server or Cloud sites. JIRA Service Desk webhooks. Service Desk Pricing | SolarWinds Contact your account representative,ITSMSales@solarwinds.com, or call 1-888-250-8971. for more details. Only available if issue level security has been enabled by your Jira administrator. The maximum number of request types to return per page. Examples of how you can use smart values to manipulate and format dates in your Jira automation rules. Install the Jira Cloud Migration Assistant app (for Jira 7.6 or newer) If you're on Jira version 8.14 or higher, the migration assistant is automatically installed in your Server instance. You can upgrade a plan at any time. 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