Then re-attach it. Nevertheless, it worked flawlessly with my Dell screen.. "/> 4k remux vs disc . This behavior is evident when there is a power loss but also if AC is applied to the dock, after being removed, while it is plugged into the Dell laptop. The reversible connector is convenient to use USB-C, with no wrong orientation. Dell Dock WD15 - Docking Station - USB-C - VGA, HDMI, Mini . It works with the 2 monitors that I have hooked up to it and the usb ports are working fine along with power over the usb C. The only thing that does not work is Ethernet. Search for model name or enter the Service Tag of your computer on the Dell Drivers & Downloads page. Ensure the video cable attached to the monitor is tightly secured to the video port in the docking station. You should get a pop to allow the dock to connect. WD15 type-c dock disconnect issue! Select the Operating System to view all available updates for your computer. - right click for properties - advanced Disable Energy efficient ethernet (and or green energy) and Wake on magic packet. Additional Video that can apply to wired: Sylvia Walters never planned to be in the food-service business. 1 I have a Dell Latitude 5491 connected to a docking station WD15 with dual-boot Windows/Ubuntu. USB 3.0 and DisplayPort are carried from laptop->dock and power is carried from dock->laptop (USB-PD). Ensure that the USB-C port on your computer supports either DisplayPort over USB-C or Thunderbolt 3 protocol. The chassis was too small, needed a new fan. Spice (1) flag Report 2 found this helpful thumb_up thumb_down 1 2 Dell Docking Station WD15 is compatible with Dell laptops that has a USB-C port that supports DisplayPort over USB-C alternate mode. At this point, it looks like a Windows issue. It uses USB-C Alternate Mode. If only one monitor is shown, while the other is not, go to the Intel Graphics Control Panel, and under Multiple Displays, select the output for the second monitor. . Out of warranty? Moving the Ethernet cable to the laptop, itself, serves as a workaround. For more information, see Guide to USB Type-C. USB-C docking station links all devices to the laptop using a single USB-C cable. Try to disconnect and reconnect again with the docking station. However, external monitors work and so do the laptop trackpad and keyboard. What infamous issue are you talking about? You may find that your mouse and keyboard does not work on Dell BIOS splash screens when trying to access BIOS with F2, or the One time boot menu with F12, or enter any input in preboot environments like BIOS, boot menu, or BIOS or HDD password splash screens. Go to Device Manager, network adapters and find the ethernet one. Upon connection it seems to connect fine (computer starts charging, detects USB devices), but docking station shuts off after 1-2 seconds and computer loses connection. It stopped disconnecting. See the User Manual of your laptop to find information if the USB-C port supports power delivery. Use the " Get Help Now " option at the bottom right to chat with a Dell technician right away. Ensure that the Ethernet cable connections are secured at the firewall and the hub or workstation. I've got it connecting a 1920x1200 monitor via HDMI, ethernet, mouse and keyboard. Regarding the error code 38, the Internet says it could be: faulty hardware (but my devices work perfectly if connect to the computer directly), erroneous in Windows registry (no idea how to check), faulty hardware driver (I have updated all the drivers), Have you tried a windows reinstallation to check if it rules out this being a software or hardware issue? Press question mark to learn the rest of the keyboard shortcuts. Right-click on your computer's active network adapter and click on Properties. Upon connection it seems to connect fine (computer starts charging, detects USB devices), but docking station shuts off after 1-2 seconds and computer loses connection. The HDCP content is not displayed on the attached monitor. To restart it, I need to unplug USB c and power cables. The video on the attached monitor is not displaying as an extended monitor. * Navigate to Network Adapters * Double click on Realtek USB GbE Family Controller * Click the Advanced tab * Scroll down the list under Property and highlight Idle Power Saving * Click the drop down box under Value and select Disabled from the list * Click Apply- OK * Close the Device Manager * Restart the PC I have a Surface Book 2 connected over usb c to a dell WD15 hub. So I think the dock is still a culprit. Sometimesduring power loss, you must replug the AC power cable. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers. The Dell Docking Station WD15 is a device that links all your electronic devices to your computer using a USB-C cable interface. Any ideas or if at least someone had a similar fault. After the disconnection issue occurs, I found the affected devices suffer from the Windows cannot load the device driver error, which is also known as Error Code 38. (1) 130W DA130PE1-00 AC Adapter. The dock had its top on and it was blazing hot. If your monitor is connected to a docking station, then the video output on your computer may be disabled. First try powering off and then turning on the docking station. This particular model was known to lose its USB connection (including ethernet) periodically before it was fixed by a new driver and firmware update. Connecting the computer to the docking station allows you to access all devices (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each device to the computer. . Whats wrong with my laptop and how can I fix it? Compatible Product Line . To learn more, see to the Dell knowledge-base article Guide to Dell BIOS Updates. The thing is, I could have sworn the USB hub chip was overheating in addition to the other problems. Part Number: 5FDDV. No problem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Click on Device Manager in the WinX Menu to launch the Device Manager. Find information about drivers, setting up multiple monitors and troubleshooting steps to resolve common issues. Ensure that the computer is connected with the docking station to disconnect and reconnect to the docking station. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Latest Dell USB-C Docking Station Products Available for Purchase and Support, Dell Docking Station - WD19S 180W Sales Page, Dell Docking Station WD19S 130W Sales Page, Dell Performance Dock WD19DCS Sales Page, Dell Performance Dock WD19DCS Product Support Page, Dell Performance Dock WD19DC Module Sales Page, Dell Performance Dock WD19DC Sales Page, Dell Docking Station WD19 180W Sales Page, Dell Performance Dock WD19DC Product Support Page, Dell Docking Station WD19S 180 W Sales Page, Dell Docking Station WD19S 130 W Sales Page, Dell Performance Docking Station WD19DCS Sales Page, Dell Docking Station WD19 180 W Sales Page, Dell Performance Docking Station WD19DC Module Sales Page, Dell Docking Station WD19S 180W Sales Page. The Dell Docking Station WD15 only works with DisplayPort over USB-C or Thunderbolt 3 protocols and is not compatible with all USB-C ports. The WD15 docking station is also compatible a laptopthat has a Thunderbolt 3 port. If your BIOS setup has an Audio Enabled/Disabled option, ensure that it is set to Enabled. Dell recommends installing the following BIOS, firmware, and drivers step by step in the prescribed order to ensure optimal performance. Privacy Policy. See the table below to understand how much power can the WD15 docking station provide through the USB-C cable to charge compatible laptops. Wanted to increase the thermal mass of a heatsink. The Dell Docking Station WD15 is a device that links all your electronic devices to your computer using a USB-C cable interface. Cable LED is not ON after it is connected to your host. Anyone else actually miss laptop docking stations with PSA - New version of Dell WD15 USB-C Dock GbE driver have fun dying now you big battery having bitch. I have a 7480 [non-TB] connected to a WD15, that up and loses its Ethernet connection. In this picture, some things are connected through a USB hub instead of the dock because I was trying to debug it. (1) Docking Station. All devices connected on the dock will disconnect from the system. In the Device Manager, double-click on the Network adapters section to expand it. what do you mean "prevent a dock from dropping". Compatible With: Dell WD15 K17A K17A001. The audio connector is not functioning or there is a lag in the audio. The terminology Dell uses is "dock", and they're not the only ones to use it. Amazon.com: Dell WD15 Monitor Dock 4K with 180W Adapter, USB-C, (450-AEUO, 7FJ4J, 4W2HW) . Ethernet is not working only when it is connected through the docking station and on Ubuntu. 0 Kudos All forum topics Previous Topic Next Topic Reply (1) Press question mark to learn the rest of the keyboard shortcuts. The video on the attached monitor is distorted or flickering. Dell Docking Station WD15 is not detected when AC power is disconnected and reconnected, Dell Latitude 7280 and 7480 devices that are connected to Dell Docking Station WD15 do not work during POST, Dell XPS 9560 and Dell Precision 5520 may turn on automatically after shutdown when connected to Dell Docking Station WD15, Descrcri versiuni de ncercare software, No video on the monitors that are attached to the HDMI, mini-DP port, or the VGA port on the docking station. 7480: Loss of Network Connection via WD15 I have a 7480 [non-TB] connected to a WD15, that up and loses its Ethernet connection. See the Dell Commercial Docks Family Brochure for more information on our entire docking portfolio. Steps to Fix Intermittent Internet Connectivity Issue When Using the Ethernet Port on WD19 or WD19DC docking station, Dell WD19 Dock Ethernet Port May Interm. The dock is connected with USB-C to the laptop. Dropping what? Or disconnect the monitor from your docking station and turn off and on to reset. So I think it is not a hardware issue, but a software one. Extend the traditional USB capabilities with native multidisplay video, audio, data, and power delivery (on select Dell laptops) to charge the laptop with a single USB-C cable. At home the WD15 is connected to a Dell Ultrasharp U2515H (WQHD). I have tried it with HP and Lenovo computers, exactly same issue. This package contains the Realtek USB GBE Ethernet Controller driver for Dell TB16, WD15, DS1000, TB18DC, WD19 series, WD22TB4, and HD22Q docks. Includes 180W AC adapter with 7.4mm barrel. 2 x FHD or WUXGA (1920 x 1080 @ 60 Hz)(1920 x 1200 @ 60 Hz). Then re-install the driver. You can reset the monitor by pressing the Menu button on the monitor itself, and selecting Restore Factory Settings. the WD15/9550 for about 3 weeks now without any major problems. In fact, before she started Sylvia's Soul Plates in April, Walters was best known . Ensure that the correct playback device is selected in the computer. And interestingly, when it happens, the monitor is still working. The only thing I found lacking was the amount of usb ports. It has Display port and HDMI inputs for dual screens. Cookie Notice . USB port does not function in pre-OS environment. and our Realtek USB GBE Ethernet Controller Driver. The computer will not register the ethernet that is plugged into . On Dell XPS 9560 and Dell Precision 5520 the computer can turn on automatically after shutdown with Dell Docking Station WD15 attached even though the computer is shut down properly. This document was last updated on 29th May 2020. If that fails, try to replug in the audio cable to the docking station from the external speaker output. Computer on the Dell docking station WD15 with dual-boot Windows/Ubuntu that it is to!, I need to unplug USB c and power cables any ideas if... 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