In fact, the power cord is worthless. SimpliSafe . By the way, I should say that all the wireless cameras have a better-than -50dB signal and all report at least 14mbit streams when independently tested. SimpliSafe vs Vivint. support person had me switch to a slower dpi saying that was the problem - NOT! Software v1.7.3.312 on s/n 107DCC1 hard wired to A/C power - wake up time was 15 seconds and it woke to a black screen. Totally agree with you here: I really think that if the camera is on a power source, it should be always awake as it has power and does not need to conserve power. They are not looking for motion continuously but periodically sampling analyzing to save battery - sometimes only using low res IR motion sensor. I have the exact complaint. Our Support team can help with that part. @davey_dis there any update from engineering? I am having the same issue. System is installed in a lake cottage that sits empty much of the time. SimpliSafe and Vivint are great companies. You can talk thru it and watch live. Obviously a poorly designed, half-baked product that isn't going to work for most people, which is terribly disappointing because I really do think they typically make great products. 1. Mounted to monitor sidewalk to front door installed looking front door to sidewalk. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Our internet is gigabit with a half-gigabit upstream. Out door won't connect for setup 3 feet from router. Both of my cameras wont record until the person is long gone, and they're hooked up to a power source. This has gotten better, though. I've worked previously on intrusion detection systems for the DoD, their systems will perform a mass record intended to catch multiple points of entry or to ensure continuity as the purp travels from area to area, the difference is that those systems are hard-wired with dedicated switch ports and are connected logically via seperate VLANS. !You can put a warning by the option letting us know it's only intended for wired power or something.I'm done with the outdoor cameras until make them better when powered by hardline. Why cant the issues be fixed? Easy to use and install with no tools or wiring required (batteries included). Discussions around our indoor camera, also known as the SimpliCam, happen here. Come on, every camera I've ever owned could stream at least 10 views simultaneously! Let's have a look at the commands at the various voice commands for using SimpliSafe with Alexa and Google Home: Via Alexa in Away Mode "Alexa, tell SimpliSafe to turn on." "Alexa, ask SimpliSafe to arm my system in Away mode ." "Alexa, tell SimpliSafe I'm going out." "Alexa, tell >SimpliSafe I'm leaving." Also, why isn't the camera awake full time when it is plugged in versus on battery. While the battery was out, the camera would not operate. Customer service is the worst! It's $15 more than the Outdoor Kit for the Simplicams which includes a mount, a cable and a rubber skin! Just bought a new Gen 3 system with the security cameras. Due to being fed from house voltage the cameras are set to max sensitivity and 1080 for ANY motion. If I buy the cable to keep the camera powered up all of the time will my sensitivity increase (camera doesn't need to wake up for recording)? The Firmware 1.6 released in Feb 22 has done nothing to fix the camera "sleep issue" which negates the cameras ability to capture real-time video. These are all still occurring with the 1.7.3.312 firmware (which is about the 5th update we've had since we bought them). $9996 ($49.98/Count) Save 10% with coupon. Or typically you would be able to create a dedicated 2.4GHz-only guest network in your WiFi router's settings, so it doesn't affect your existing main WiFi network and all the devices already connected to it. You're in Apple territory here for peripherals and to be blunt, it takes some balls to charge Apple money for something that is not an Apple product. 4. The camera goes to sleep because it thinks its on battery, even with the power brick connected. Not what I expected.. @sharonkissling510 absolutely nothing! This should be something one would think the team could do with a firmware update. @davey_d we have a horrible delay. I have a bunch of hood rats running my street and trying to wake cameras to go live and record is a waste of time. For now, these are no more than glorified toy cams, and less of the security hardware that it is advertised as. The problem can be fixed with a software workaround. Here's how it compares to the Ring Video Doorbell Pro: SimpliSafe Compatibility SimpliSafe's works with: Amazon Alexa Google Assistant We all need refunds on our cameras. Neither involve having to re-engineer any harware, its simply (no pun intended) an option that could easily be coded and added to the user GUI. The Outdoor Camera's response time can be improved significantly by troubleshooting this connection, my looking for and addressing sources of wireless (other low-frequency devices drowning out the SimpliSafe signal) and physical interference (walls, especially brick or metal, or heavy appliances). My message on Thanks for your patience jumped below, Just installed the outdoor camera a couple days ago and noticed it was slow to wake up. Fingers crossed this is an issue that can be fixed with an update. Meet the system. The worst recent purchase I have made! One google search and I ended up here. Doesn't sound like it's a top priority smh. Turning advanced security off. The SimpliSafe outdoor camera has clear video and great sound. (If it already does this, I can't tell for being on battery vs being on a power source the camera works and reacts the same.Poorly. However, better response time is one of the top priorities for Outdoor Camera development. Sometimes the light comes on right away and other times after we've passed by (recording, too! The power cord does NOT charge the battery, The camera does NOT work while the battery is out (being charged). It can take 5-10 sec. 60% of the time I need to go out of the app and then back in just to see a live view. Jukebox. If your cams don't have the latest update already, we'll get it to you soon. Why does it take SO LONG for the New Outdoor Cam to wake up? I find it totally unacceptable that these SECURITY cameras do not provide any semblance of security. Apparently SimpliSafe continues to ignore this thread which addresses a problem severely impacting the functionality of their much touted (and expensive) outdoor cameras. Lava. This can be changed from your Xfinity app. But the other piece that is important is that the Outdoor Camera needs to connect to the Base Station in order to activate. 9 months later and same issues. To alleviate the slow response time ss customer service recommended buying an expensivemesh wireless system, I did so, more money spent, and still no help. Dollars. massage centre in lahore 24 hours. Simplisafe will not get any positive recommendations from me. I've read many people post about the same thing. Their technical support has been particularly unhelpful, so it seems like they want me to return to my indoor camera in the outdoor camera cover. Any ETA? While backing out, there was a collision with another vehicle. I could have purchased cheaper cameras that do a better job. I have been experimenting over the last month with different settings and have even tried changing the location for a different angle, nothing is working. The indoor camera uses a single power cord, the outdoor camera sits on an easy screw-in. It's just that your case is proof that our engineering team still has a lot of work to do. I was told by SS to order their mounts for their back indoor camera and that should remedy situation. When triggered on motion this results in not capturing video of the action. And I'm with @fredmcbride. The battery can be removed and charged. I do want to set some expectations, though. In particular, Vivint has a wider range of camera options and offers a secure hard drive so you can store your own video recordings. Plus, all these cameras are easy to install yourself. Mike, not saying its directly battery related, its a power save feature. The latest firmware version is rolling out now. Thanks. I have so much money invested with all the other devices, it's crazy to think about switching. No need to pay for monitoring. Camera is no good if it can't capture the whole event. In addition, while I receive audio from both the outdoor and indoor cameras, pressing the microphone alerts me it needs permission which, I don't think can be forced. are they accepting refunds due to this issue? My Router, Indoor camera, outdoor camera and base station are within a 10 foot circle, 5 foot radius from the outdoor camera. I just installed mine last week and since the camera takes 20-30 seconds to wakeup, door-knockers just leave. But I would rather charge the batteries more often and have quicker wake up time than live with the slow performance now. What does the product roadmap look like? - $50 for the outdoor charging cable and AC Adapter. All I see is people walking away. SimpliSafe Wireless Outdoor Camera. Out door won't connect for setup 3 feet from router. I suspect overtime and firmware updates the Outdoor camera will too. @Davey D, thanks for the update, however, can you answer my question on the alternative power source check? If I turn off motion events while it is recording, it completely ignores the setting and continues with motion events regardless of the setting.I can turn it on and off as many times as I want and . Please add this to your list, SimpliSafe. Discussions around our indoor camera, also known as the SimpliCam, happen here. Yes, I am also piling on. MSRP $170.00. Its not rocket science guys. @davey_d No better service. These cameras are such a waste of time and money. "The SimpliSafe Outdoor Security Camera is a long-awaited, but slightly flawed addition to the lineup.". Just like all SimpliSafe devices, SimpliSafe cameras are built for budgeters. 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