hue sync box no signal detected

HDMI1 on the TV for the sync box and Monitor 2 on the Denon. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Hopefully with working files this time around! To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Or experience the music that you are listening to transports you to a different universe? I press Sync and it starts working but still says no signal detected. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. Open the Hue Sync mobile app. (6 Safety Tips). The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. You can open it by typing %appdata% in the taskbar. All you need to do is set up a new entertainment area on your smartphone. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. Open up "Settings" on your iOS device. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Seems like after the last box update nothing is working it's been a while now. However, it just supports 60Hz inputs currently. Im Tristan Perry, the guy behind Smart Home Point. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Hello, I am James Beetie and I am a bit of a self-confessed nerd! All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Im looking to get into Hue lighting for the first time to go with my PS5. The Philips Hue . Its really that easy. Aug 22, 2020 6:17 AM in response to ShYnNoK. Apps are complicated pieces of software. Honestly considering a return. I will list some issues to see if you have had them. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Related Reading: Is Philips Hue Z-Wave or Zigbee? ADD UP TO 10 LIGHTS. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? 5. For that reason, you should always make sure that the WiFi signal reaching the system is strong. Thanks and good question. We and our partners use cookies to Store and/or access information on a device. Then the out/tv from the Sync box runs to the tv. Philips Hue Sync is a newer product from Philips Hue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. company number 03997482, registered in England and Wales. I turned off the HDMI inactive for 20 min setting and this stopped it. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. There are applications that claim to work on Smart TV's with this box however they do not work . "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Luckily, there's an easy way to fix this. Thank you for using Apple Support Communities. How does this all work? TV signal drops until I reopen the Hue Sync app. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. This app allows you to do a lot of fun things, it is for both Mac and PC users. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Looks so much better and tidier. In order to try this fix, you need to delete your apps data. A: Answer. Learn more about brightness. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Wait 30 seconds. So it's the sync box that's got the problem, not the wifi. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. I have a 4K Apple TV and a Sonos Arc. User profile for user: For some problems, it is difficult for you to find solutions online. A forum where Apple customers help each other with their products. At this point, we would recommend you to Contact Apple Support. Please ensure that the Hue Sync Box directly connects to your monitor or TV. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. The last step is to install the new Sync app on your Mac or PC. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Do You HAVE To Use The Kasa App For Your Kasa Devices? All Rights Reserved. Press question mark to learn the rest of the keyboard shortcuts. For the connection issues, there will be many solutions, one method works for you but may not work for others. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . However, the challenge here is to properly diagnose the problem, especially if its a technical problem. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Dolby vision wont work correctly on my 2016 LG Oled C6. I have no problems with any other device . Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. Philips Hue brings smart lighting to everyday homes. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. I am loving mine with the gradient strip as well. The consent submitted will only be used for data processing originating from this website. Theres another problem that has to do with how you set up your Hue Sync Box. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. For some problems, it is difficult for you to find solutions online. ShYnNoK. I am using a DisplayPort to HDMI cable. Refunds. Does your eye start adapting? Hello just here to say you are my favorite person as this has fixed my issue too!! Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. If you have used theHue Sync App, you may have some common issues with it. Select your Wi-Fi network and tap Connect. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 APs are often best used for devices that dont need a 100% steady internet connection. Mine especially has issues with Dolby Vision. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Lets hop in! Hue Bridge required, not included. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. Your email address will not be published. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). 3. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. Go hands-free with voice To solve the problem, consider removing and reinstalling the same version again. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. See all the updates weve made to the Hue sync box to improve the surround lighting experience. All you need to do is rollback the version of the Hue Sync app you are using. This is because more users prefer the app over the box. The fix for this one is surprisingly easy. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. Even video games they feel like theyd be too distracting. However, it just supports 60Hz inputs currently. Aug 20, 2020 9:53 PM in response to i_rina. With our lights, sensors and switches, you can make your house the brightest home on the block . only. Mine was turning off using HDMI out 2 on my Denon. Good question. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. 4. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Starting to hate the sync box. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. When the connection is confirmed, tap Search. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Yes I've tried everything you mentioned on your comment. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. This is a two-part combo of an app and a new physical device. Just looked at the Gradient and i'm sold on that. (2 ways), Are Philips Hue Bulbs Bright Enough? Simply delete this folder and the app should repair itself. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. If you have any questions, feedback or suggestions about this article, please leave a comment below. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. With each update, new release notes are published so that you can keep track. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. *Dolby Vision Enhanced Compability turned on (Hue Box)? With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. Your comment will be manually reviewed and approved by Tristan in less than a week. What is different about the Apple product that it doesnt work? I cant think of any big issues. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. I don't get it. Please note that all comments go into a moderation queue (to prevent blog spam). It may not display this or other websites correctly. Everything that happens on scenario 1 happens here. You must feel desperate at this time. Can Philips Hue Control Other Bulbs or Normal Lights. They work greatmost of the time. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. All postings and use of the content on this site are subject to the. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). For a better experience, please enable JavaScript in your browser before proceeding. Save my name, email, and website in this browser for the next time I comment. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . This guide will tell you why your Hue Sync has connection errors. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Navigate to the HueSync folder (Roaming or Local). Help! To start the conversation again, simply I just couldn't get a decent effect with the light bars. APs are also best used for devices that dont require a 100% reliable internet connection. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. They recommended I change the cable between the Sync Box and my TV. Looks like no ones replied in a while. While they both can work together, you dont need one to run the other. However, the Hue Sync Box really needs that reliable connection. All rights reserved. Many users tell me that their app would be lost connectivity once per hour. Does Ring Now Offer 24/7 Recordings? Now you can try to downgrade back to the previous version. User profile for user: Setting the input device (Roku) to 1080p resolution makes the system work. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Can It Support Both?! I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. User profile for user: Now you can try to downgrade back to the previous version. There is already the way of entertainment in our modern lives. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Manage Settings Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? 4. This is the first app youll need. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). I have also gone through some research and come to some conclusions. All Rights Reserved. 8. However for some users, they dont understand the charm in a practical moving watching experience. omissions and conduct of any third parties in connection with or related to your use of the site. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. 7. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. ask a new question. Philips Hue Verified account @tweethue. Of course, many people still like it very much. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. Any help appreciated.Seems to drop the connection every twenty minutes or so. You can also just wait it out. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Turn off Dolby vision when using sync box works. I dont have either of those options visible in my Apple TV settings when Im told that I should. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. This method has helped many people solve connection issues. Losing Signal While Using Secondary HDMI Ports. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Listen for two "power-up" tones a couple of seconds apart. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Cmcruz32, User profile for user: So, whats causing users to report connection issue after connection issue? I think almost everyone will like to watch movies, listen to music and play games. Some users reported that the app would lose connectivity as often as once every hour. Hue uses these connections to create their "surround lighting" experience. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. This is another one youve probably already guessed the solution for. Make sure Bluetooth is enabled on your mobile device. , you may have some common issues with it. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. You also can turn off the 5ghz network to see if it works. Ive fixed it. However, whether its the app or the physical box, both systems are known to have some issues during connection. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. If possible, we would also recommend updating the Philips Hue TV sync box. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. 2- Connecting directly to TV without using Hue Sync Box. Similar to the previous one, this one is also easy to solve. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. If Not, Why Not?! Connectivity Issue with Hue Bridge and Hue Sync. Enter the password for your Wi-Fi network when prompted. An example of data being processed may be a unique identifier stored in a cookie. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Delete this folder. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Press and hold the power button on the Hue sync box. He has therefore loved seeing smart homes hit the mainstream. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Joseph_S. When lots of users have various problems, they dont know how to solve even if they do the various test. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name.

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