Five Points Lost and Found Office is temporarily closed. Customers can confirm and cancel future trips through the automated system and the MARTA website. The assigned Mobility bus is scheduled to arrive during this time. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). Atlanta, Georgia 30324-3330, Please include the following information when calling or writing:
How do I use my Reduced Fare Breeze Card? Customer Guides and other written materials are available in alternative formats. If the visitors disability is apparent, this documentation is not required. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles.
APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. Standard fare is $4. Atlanta, GA 30324. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. You may also e-mail:
Door-to-Door service is available to customers who require such assistance. Click here to download the Mobility/Paratransit Application. Train Hours. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. The application allows for the following online: Employees can view and update personal information, submit . Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Click hereto learn about MARTA's Travel Training Program. 2. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. 404-848-5000 . Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. MARTA Mobility Breeze Cards are not transferable. MARTA Police (Non-Emergency) 404-848-4900. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation
Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times:
Wheelchair brakes must always be locked while on the lift. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Riders' Advisory Council; . MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Learn more. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station
[Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. 404-848-5000 . 404-848-5826. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Get to Know MARTA. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Visit our MARTA Mobility page to see the qualifications for this service. MARTA Mobility. A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Overview Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. 2424 Piedmont Road NE
Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. 2424 Piedmont Rd, NE 30 Alabama St., SW
However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. MARTA has the right not to issue a replacement card. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or
A MARTA Mobility Service Agent will explain the service and/or mail an application. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. A $5.00 replacement fee will be charged for all subsequent replacement cards. 2. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Local, Express, . Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. Vehicle number and operators name, if applicable
In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Simply tap your card on the Breeze target wherever your riding. If customers travel with a PCA, they may travel with one companion in addition to their PCA. 5. MARTA Police (Non-Emergency) 404-848-4900. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. MARTA attained the Silver level of recognition for its sustainability efforts. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Also, only you are allowed to use your Reduced Fare Breeze Card. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. PCAs travel at no cost when accompanying the eligible customer. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Weekday: 4:45 AM - 1 AM; . MARTA Police (Non-Emergency) 404-848-4900.
5. 30 Alabama Street, SW
The fax number for Mobility Eligibility is 404-848-6900. For more information, please call Customer Service at (770) 427-4444. Administering medication is the customers responsibility. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642
Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Parking Availability; Parking Fees; Key Parking Status; More. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Customer Service. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. The application has two (2) parts (A & B) and is the first phase of the process. Should an application be denied, the applicant has the right to appeal.
The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). However, customers should contact the local transit authority to confirm scheduling rules and regulations. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. The goal: make life simpler for all our employees. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. Customer Service. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTA Customer Experience. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. If known, nearest cross streets and easily identified pick-up points. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. MARTA Mobility. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Mobility Operators do not provide services that exceed door-to-door assistance. Visit our MARTA Mobility page to see the qualifications for this service. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Atlanta, Georgia 30324-3330. Yes, you can register your Reduced Fare Breeze Card and load it online at
University Program. 3. Additional companions will be allowed on a space available basis. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. We don't offer Reduced Fare versions of any of our pass programs. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." For this reason, different types of eligibility that have developed in the transit industry, including:
Customer Service. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. MARTA Mobility. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. MARTA Transit; MARTA Service . 4. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. 2424 Piedmont Road, NE
If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. If a card has been confiscated due to usage by any unauthorized property. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. If service is to be suspended, the reasons will be provided. Riders' Advisory Council; MARTA HOPE Program; . Visit our
Customers are required to secure their packages at their seats, as storage space on the bus is limited. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. Card or the customer must pay cash. Five Points Lost and Found Office is temporarily closed. 404-848-5000 . to request that an application be mailed or emailed to you. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility.