Review the role description to help you think about whats involved in the job. Do you have a passion for anything and everything to do with technology? Information on how to request adjustments to the application and assessment process if you need them. You do not need to attach a resume or cover letter. Other assessments vary depending on the job and what is being assessed. We have extra information for Aboriginal candidates and candidates with disability to assist you in applying for the program. The key to our success is leveraging the contributions of employees with different backgrounds and perspectives. Applying for the Position. You can prepare for the interview by reviewing the capability requirements for the role and reflecting on how you've demonstrated these capabilities in the workplace, through your studies or in your personal life. We welcome applications from Aboriginal and Torres Strait Islander candidates and we have an Aboriginal Employment Consultant that can provide support. Try to get a good nights sleep beforehand. Relate your skills, experience and passion to the specific job. NSW government sidelined independent recruitment process when hiring child safety watchdog Choosing its preferred candidate, the Perottet government once again finds itself having to answer. All our assessment processes involve at least one interview. . Once you have found the job you want to apply for, submit your online application through the I Work for NSW website. efficient enhancements in operational efficiency, customer service, systems and Situational judgement tests are realistic scenarios that you might experience on the job. Hays Recruitment Agency - Newcastle Suite 301A, Level 3, 251 Wharf Road, Newcastle NSW, 2300 T +61 (0) 2 4925 3663 F +61 (0) 2 4925 3662 E newcastle@hays.com.au Hays Recruitment Agency - Wollongong Suite 3B/3C, Level 3, 83-85 Market Street, Wollongong, NSW, 2500 T +61 (0)2 4222 0100 E wollongong@hays.com.au Some roles require you to be at least eighteen (18) years old. Test your computer equipment before you start. Have relevant examples and situations that you can draw on to respond to questions. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. Includes the performance development framework, the managing for performance program, and the talent review framework. If you are invited to an interview, you may be asked to upload a number of documents to your application online. For example: Describe a customer problem you identified. Organised and takes pride in your work (we love a good spreadsheet), Good team player, high energy levels, can-do attitude, A positive attitude and eagerness to learn, Strong work ethic and thrive in a results-driven environment. Is this the next step in my career journey? This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. Build your career in talent acquisition and development, industrial relations, return to work, inclusion, and more. An effective assessment process uses multiple methods to collect objective evidence about capabilities, experience, knowledge and other essential requirements relevant to the role. You should prepare a succinct application demonstrating why you believe you are the best person for the role. If you have a disability and require any adjustments to the assessment process, please discuss your requirements with the hiring manager or nominated contact person at any stage of the process. Tell us about any adjustments you may need for the assessment process. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: Getting recruitment right has never been more important. when we expect a large number of applications. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. Iinterview and assess with fairness and objectivity to ensure you're evaluating all qualified candidates in the same way. Remember communication skills are important for all jobs. Those who successfully make it through the Recruitment process will be invited to undergo the UCWE. Very impressed with Pulse Recruitment's team's attention to the job brief. Referees name, title and contact details. A technical skills assessment measures your professional or occupation-specific skills. They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. Advise and create appealing advertising campaigns e.g. In this stage you will be asked to provide information about your experience, interests, and education. Service NSW is the leader in providing your reasons for applying - "Why did you apply for this role?". The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: enable candidates to perform at their best Civilian employees work in diverse roles across the various units and commands that make up the NSW Police Force. All rights reserved. Explore the Navigating Recruitment e-learning program so you can confidently make ethical, merit-based recruitment and selection decisions. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. Focus on how your knowledge, skills, and abilities match those needed for the job. transferable knowledge (theoretical or practical understanding of a subject), skills (developed through training, experience, or practice). The same applies if you are a recruitment agent. Information on decisions and rulings made by the Commissioner since 2013. Let us know you have a disability and need an adjusted or alternative assessment as we want all people to be able to perform at their best and compete with others equally. Complete your application using the online form on NSW Health Jobs, including your work experience, education and responses to any open-ended 'targeted' questions. The code and framework applied to all PSC employees. Make time to plan your recruitment process to put yourself in a good position to find the best person for the role. You then present this to assessors when you attend for interview. This is where we ask all candidates the same set of questions. How to report serious wrongdoing in the sector. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. If offered, do a sample assessment before completing the formal assessment. 4. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Allow 2-3 hours to complete the entire application. All new employees must agree to comply with the requirements outlined in the policy. The Leadership Academy delivers trusted leadership development programs that transform the individual and their teams to deliver benefits for the people of NSW. Looking for a rewarding career? Specify your job search criteria, then click "Search for Jobs". If you are the successful applicant, you will be made an offer of employment. The country has a GDP per capita of US$53,799.94, and an average salary of AU$82,436 a year according to Living in Australia, and with high living costs in major towns and cities, the country is an . Manage a portfolio e.g. You then prepare a response in the form of a letter, email, memo, or briefing. Check that you've received an email confirming your application. They usually involve completing several assessments over a part or whole day. This will include a list of dates and times. About the job: Every day is different as a Recruitment Resourcer with HNE Health. They are the next stage in the process after the job application. Give an example of a situation where you provided services that were customer-focused. Role:Process Improvement Undergo all assessments of the recruitment process, these include: Security and background checks . become familiar with all aspects of the job. Book in early to secure your preferred date. Focus on providing specific and clear responses. confirming your right to work in Australia. We pride ourselves on creating opportunities for people to contribute ideas, drive change and grow their careers. Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. Whether you want to use your administration skills to become a school's Business Manager, work outside as a General Assistant, or care for your community in the . Assess candidates using multiple assessments to provide a solid evidence base for your selection decision. If you're interested in working in the NSW public sector, you can search for a job online at the 'I work for NSW' website. You will be asked to select your preferred program stream/s. All rights reserved. Includes the Aboriginal Employment Strategy, Aboriginal Employment and Development program, Aboriginal employee networks and cultural protocol guidance. Stage 1: Online application In this stage you will be asked to provide information about your experience, interests, and education. About the role: The Business Improvement team at Service NSW are?currently looking Transdev is one of Perth's largest bus operators, providing metropolitan bus services on behalf of Transperth. . Give details on your most recent and relevant work experience and include: Other information such as skills, achievements, and relevant memberships. Cancer Council NSW is an inclusive place to volunteer and work. Your browsing experience may be affected by not having the most up to date version. It is best if you can tailor the content to the job you are applying for. Undertake analysis on a range of business process identification, modelling, We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Information on all the stages of our recruitment process and what will be expected of you. So we work with a range of recruitment specialists . However, candidates will need to pay for the following, should they be progressed fully along the recruitment process: They measure stable behavioural tendencies and work style preferences. Read the question to identify the information you need to give us, looking for key words. The Strategic Workforce Planning Framework and planning cycle. Our recruitment processes generally include 7 stages, from application, to employment offer and talent pooling. calibrated against core values of passion, teamwork, and accountability to Hunter New England Local Health District provides public health services to the Hunter, New England and Lower Mid-North Coast regions. (BPM) to ensure effective governance and best practice processes and principles State of the NSW Public Sector Report 2021, Senior executive remuneration management framework 2022-2023, the legal requirements for recruitment in the NSW Public Service, Planning a recruitment and selection approach, enable candidates to perform at their best. We are focused on delivering first-class customer service, digital transformation and regulatory reform. If you gain a place in a talent pool, well done! need you to develop and present your strategy (for example, for the design and implementation of the program). Depending on the role and the size of the candidate pool, this stage may include an initial phone interview. Do your research Jump online and read up on Transport for NSW. Includes the NSW Government Graduate program, recruitment and selection guide, NSW Public Service talent pools, assignments, transfers and secondment guides, onboarding and exiting information, and the NSW Aboriginal internships program. Best practice employers give their managers and employees training about workplace privacy. Should you wish to disclose a disability or medical condition so that consideration may be given to any reasonable adjustments which may be able to . opportunities for improvement . Focus on providing specific and clear responses. optimise business outcomes become familiar with all aspects of the job. Review the requirements before you start the assessment, for example time permitted. . Includes data collections from the past 20 years. For the social work stream the activities are a structured interview and a role play. Trade Assistant to work at Port Botany or Waverley bus depots. Careers at Department of Customer Service. A guide to support senior leaders with organisational strategy. Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging. Tell us what you did to resolve it. Try to get a good nights sleep beforehand. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. Cognitive ability assessments measure your potential and ability to solve work-related problems and learn new job knowledge. The following are especially helpful: Use the behavioural indicators to help you think of a relevant example of what you did in other jobs or contexts. Closing date: 13/03/2023 - 11:59 PM. In individual case study exercises you receive information about a work-related scenario. Biographies and information on our senior executives. Fair Work Commision (FWC) held that those concerns were valid, but the dismissal was unfair as they failed to afford the employee procedural fairness. Please visit Microsoft to upgrade to MS Edge. Find out more by contacting SalaryPackagingPLUS! present your findings, in writing or verbally. Complete tasks efficiently and with the goal of attracting a suitable candidate who will be hired whilst meeting KPIs/ recruitment timeframes. Includes the Capability Framework Stocktake Report and State of the Sector agency survey. If this is the case, we will make this clear in the job advertisement. dealing with a question or complaint for a customer service-focused job. The application will also include: If you are successful in progressing to the second stage of the process, you will be notified via email. Test your computer equipment before you start. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. you will drive the end to end recruitment. The job ad and information package will give you instructions on what to put in your application. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Be the face or the voice on the frontline giving support to customers, communities and industry across NSW. The usual, apply through recruitment, phone interview, in person interview, referee check, offer. Closing date: 16/03/2023 - 10:00 AM. A technical skills assessment measures your professional or occupation-specific skills. are applied To be other activities, such as group exercises or role plays. Some of the key responsibilities include to: 1) Click here for the Position Description 2) Find out more about applying for this position For role-related queries or questions contact Charlotte Cunningham on charlotte.cunningham@health.nsw.gov.au or call (02) 4985 0617. Now, for the exciting part - the start of your new career in NSW Government! Click Here to access the Role Description. Employment Type: Permanent Full Time / Part Time. There is a short break in between activities. You do not need to attach a resume or cover letter. Cognitive ability assessments measure your potential and ability to solve work-related problems and learn new job knowledge. are applied. As an agency within Department of Customer Service (DCS), Service NSW offers flexible working, competitive pay and conditions, and support employee health and wellbeing. The Public Service Commission's Employment Portal offers advice on recruitment and selection, including legal requirements of the Government Sector Employment Act 2013 and the Government Sector Employment (General) Rules 2014, and the NSW Office of Local Government oversees Guidelines for the Appointment and Oversight of General Managers (2011). 7. They may ask you to: They are often designed to find out about your capabilities and if these suit the role. The Department of Customer Service (DCS) is a great place to work! Shift your thinking from what you want from candidates to what you have to offer to attract interest from job seekers. At Service NSW, a positive customer experience is our highest priority. Our merit principles put importance on fit for the role and agency. via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. Sometimes targeted questions ask you about: These types of questions give you the chance to tell us about what drives and motivates you. 1. Know the law Before hiring a new employee, you need to make sure you know your rights and responsibilities. We have opportunities at senior, mid and junior levels. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Our employee recruitment and selection policy describes our process for attracting and selecting external job candidates. As part of the Teacher Supply Strategy, the Recruitment Beyond NSW Program aims to recruit more than 500 qualified and experienced . Prepare your answers in advance and practise out loud how you'd respond. As such, if you require any adjustments to submit your application, please get in touch with us at careers@nswcc.org.au Our work is continually Your application should include responses to the targeted questions and your resume / CV. To become a teacher in NSW public schools, you should apply for the . Think about what we are looking for in asking this question. If you are successful in the recruitment process, we will contact you to confirm your position in the graduate pool for the relevant stream. When preparing your application, there are some key things we need to know about you. processes to meet the business objectives Hunter New England Local Health District, Employment Type: Various Permanent and temporary opportunities. The Public Service Commission acknowledges the Gadigal people of the Eora Nation, the traditional custodians of the land on which our office stands. If you have any questions or would like guidance on the recruitment process, please contact the SESLHD Aboriginal Employment Team via email to: SESLHD-AboriginalWorkforce@health.nsw.gov.au employment offer or inclusion in our candidate database. Support the adoption and continual improvement of Business Process Management Select the 'Apply Online' button. contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au. The recruitment process Get prepared and read the following stages of the recruitment process: Focus Capabilities Resources The following resources from the I Work for NSW website can support you through the application process: Finding the right job Deciding to apply for a job Writing your job application Assessments For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2. processes to support business operation Our recruitment process is in line with the Government Sector Employment Act 2013. a case study exercise where your group responds to a brief on a realistic business scenario. Human Resources and Recruitment | Recruitment, Central & North Coasts - Newcastle & Hunter Valley / Newcastle, Hunter & Region. In-tray exercises simulate administrative aspects of a role. The majority of stages in the recruitment process are managed by FRNSW. bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. If you progress to the assessment centre stage, you may be required to complete different versions of assessments for different streams, with the exception of the Hogan Personality Inventory which will only be required to complete once. Position Classification:Administration Officer Level 4 Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging Hours Per Week:38 Requisition ID:REQ381575. Insights and analytics into the public sector workforce. Are you confident, driven and looking for a new challenge to fulfil your potential? Make and enquiry or complaint to our office. We have varied roles in operations, service delivery, privacy, legal, administration, and risk, strategy and performance. Undertake analysis on a range of business process identification, modelling, 6. Please note the help desk operates during normal business hours only. Temporary and casual roles may be suitable for time limited working visas. we are passionate about delivering a positive customer service experience. Candidates involved in a NSW government recruitment process have an interest in information which informed the decision making and candidate selection processes in relation to that recruitment. Implications. We embrace diversity, celebrate our differences and inspire each person to be their authentic self at work. The rules and guidelines for work in the sector. Enabling workplaces where everyone is valued and can participate. Location:Sydney /Hybrid working optionsAbout ServiceNSWService NSW is the leader in providing Stage 1: Online application. More than 100,000 people work in or directly with NSW - Health, across 15 Local icts, NSW Health DistrAmbulance, NSW Health Pathology, Sydney . The wider team is collaborative and social, with frequent catch-ups including Morning Teas, Lawn Bowls and BBQ picnics! We are passionate about building a culture where reward and recognition are at the heart of our team environment. The application is a chance for you to show how your skills, knowledge and abilities are suited to the job.